Information Technology Specialist 2 Programming (NY HELPS)

Duties Description Information Technology Specialist 2 Programming, SG-18, DOT COTS Regulatory & Compliance Support Under the direction of an ITS CTO Information Technology Specialist 3, SG23 COTS Team Lead for DOT, the incumbent will act as Technical Support for DOT COTS Regulatory & Compliance applications. The position requires strong technical, leadership, and communication skills to clearly articulate ITS concepts to Vendors and ITS team members, and executives at DOT. Duties for the position of the ITS CTO COTS Technical Support for DOT include, but are not limited to: • Writing and reading DML and DDL in Oracle and SQL servers. • Supporting web applications using HTML and JSON code. • Understanding Web Services such as SOAP and REST. • Executing assigned tasks using tools such as: TIDAL, SOAPUI, ELASTIC, SPLUNK, Oracle Developer, and SQL server tools. • Perform L2 Operational / Technical support for ITSM Incidents to triage, engage Vendor, determine root cause and resolve Agency End User issues with their applications effectively and efficiently. • Support Change Management when impacting DOT including: determining impact to DOT determine testing requirements for ITS staff supporting DOT. • Migrating contracts, fixing issues when they arise, and testing changes made in non-Prod and Prod Tiers. • Assist in the creation and/or update of the Knowledge Base Article and Operational Support Plan for each solution. • Understand and participate with all ITS Technical Solutions, Policies and Standards; ITS Security Policies and Standards; ITS QA/QC Policies and Standards; Release and Deploy; Incident Management; Change Control; Secure Software Development Lifecycle (SSDLC) such as project management/administration, requirements definition, system analysis, system design, development support and operational deployment/implementation support, debugging applications, configuring systems, and ensuring adequate security / access controls. • Incumbent will participate in off-hours testing and emergency response where reasonable and appropriate. • Provide guidance to the application SMEs to ensure awareness and understanding, have access to current documentation, determine and resolve gaps, and oversight that assignments are aligned with same. • Act as Project team member to interact with ITS CTO teams, Vendors and Agency/business subject matter experts to understand business needs/requirements to determine application / system requirements and to ensure technical and security compliance following a documented mitigation plan to address vulnerabilities. • Review detailed application designs including the functional specifications that define the business rules and the input, processing, and output details pertinent to the systems operations and report programs. • Support the implementation of all components of approved application solutions including system integrations following ITS Technical and Security Policies. • Work with the vendor, Program Area and QA/QC to, test and debug various custom built and COTS applications following the ITS CTO DOT QA/QC and Release and Deployment Process • Assist in managing the code base for multiple applications in a SVN and GIT code repository including appropriate versioning and commenting. Please note: The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply. NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: o Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. o Appointment to this position is not final until all agency approvals have been granted. Additional Comments Fingerprinting and background check are required for employment with ITS. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off • Thirteen (13) paid holidays annually • Up to Thirteen (13) days of paid vacation leave annually • Up to Five (5) days of paid personal leave annually • Up to Thirteen (13) days of paid sick leave annually for PEF. • Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits • New York State Employees' Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • And many more. Some positions may require additional credentials or a background check to verify your identity. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name Michael Penticuff Telephone 518-473-0398 Fax 518-402-4924 Email Address PostingResponsesits.ny.gov Address Street NYS Office of Information Technology Services Empire State Plaza, Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Please indicate that you are applying for Information Technology Specialist 2 Programming 00155328 in the subject of your email. Your Social Security number may be required to confirm eligibility.