Rose International | Customer Care Associate FL

Date Posted:

11/21/2024

Hiring Organization:

Rose International

Position Number:

474758

Job Title:

Customer Care Associate

Job Location:

Orlando, FL, USA, 32808

Work Model:

Onsite

Shift:

M-F & 9.00 AM - 5.30 PM

Employment Type:

Temporary

Estimated Duration (In months):

3

Min Hourly Rate ($):

22.00

Max Hourly Rate ($):

22.00

Must Have Skills/Attributes:

Customer Service, Invoicing, Payment Processing

Only qualified Receptionist/Customer Care Associate candidates who are local to Orlando, FL can be considered for this position due to onsite presence required

Seeking a highly motivated and customer service-oriented individual to join our team for the position of Customer Care Associate.

Required Experience and Skills:

· Experience handling inbound customer calls

· Knowledge of payment processing and invoicing

· Experience with CRM systems

· Excels at engaging with customers, resolving inquiries, and promoting self-service tools

· Ability to provide outstanding customer support while encouraging the use of digital self-service platforms to streamline processes such as payments, invoicing, and account management

Preferred Experience and Skills:

· Bi-lingual in Spanish

· General knowledge of accounting

Required Soft Skills:

· Customer Service Skills

· Attention to Detail

Preferred Soft Skills:

· Good team player

· Good attitude

· Efficient

· Willing to learn

Customer Care Associate Responsibilities may include, but not limited to:

· Handle inbound customer calls professionally and courteously, addressing inquiries and concerns about account balances, billing, and payment options.

· Take payments over the phone securely and assist customers in understanding their payment options.

· Educate customers on the benefits of using self-service tools to manage their accounts independently.

· Provide clear and concise responses to customer concerns about open balances and billing discrepancies.

· Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.

· Track and log customer interactions, payment processing, and resolutions in the companys CRM system.

* Only those lawfully authorized to work in the designated country associated with the position will be considered. *

* Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. *

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.