ServiceNow Process Owner

Job Summary Vertiv is seeking a skilled and detail oriented ServiceNow Process Owner to manage and optimize our ServiceNow platform. As a Process Owner, you will play a critical role in ensuring best practices are implemented and maintained within our environment. Responsibilities: Process Optimization: Collaborate with stakeholders to analyze existing processes and identify areas for improvement. Propose enhancements and automation opportunities within the ServiceNow environment. Process Ownership: Be the sole owner of specific processes within the ServiceNow platform. Process Design and Optimization: Design, document, and continuously improve end-to-end processes. Ensure they align with business objectives and meet quality standards. Incident and Problem Management: Handle incident and problem management processes within ServiceNow, including ticket creation, assignment, and resolution. Service Catalog & Knowledge Maintenance: Maintain and enhance the Service Catalog, ensuring accurate service offerings, efficient request fulfillment, and up to date KB articles. User Training and Support: Provide training to end-users on ServiceNow processes and functionalities. Address user inquiries and troubleshoot issues. Reporting and Analytics: Create and maintain reports, dashboards, and KPIs related to process performance. Documentation: Maintain process documentation, standard operating procedures, and knowledge base articles. Continuous Improvement: Stay informed about ServiceNow updates and best practices. Propose enhancements to keep processes efficient and aligned with industry standards. Stakeholder Engagement: Collaborate with stakeholders to understand their needs, gather requirements, and ensure process alignment. Requirements: Minimum 8 years of experience in ServiceNow administration, specifically focused on process management. ServiceNow Knowledge: Proficiency in ServiceNow modules such as CSM, MCO, SPM, ITOM Visibility & CMDB Process Mapping: Ability to map business processes and translate them into ServiceNow workflows. Analytical Skills: Strong analytical and problem-solving abilities. Communication: Excellent communication skills to interact with end-users, stakeholders, and technical teams. Certifications: ServiceNow certifications a plus but not required The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development About Vertiv At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $6.9 biApply here: https://www.aplitrak.com/?adidYmJnZW5lcmljLjEzNjAzLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t