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CornerStone Staffing

Collections/CSR Rep- Winterville, NC

CornerStone Staffing, Winterville, NC, United States

CornerStone Staffing is looking for enthusiastic Call Center Customer Service/Collections Representatives in Winterville, NC (28590)!

Apply Online TODAY!!!

TEMP TO HIRE!

**Onsite in Winterville, NC**

Opportunity for Overtime!

REQUIREMENTS:

  • REQUIRED 1+ years of recent call center experience

  • REQUIRED: Good Job Stability

  • Professional communications skills, written and verbal; active listening skills for problem identification and solution.

  • Basic computer and Microsoft Office skills.

  • Strong time management and multitasking skills

  • Self-motivated and strong initiative to succeed

Job Description: 

  • Play a crucial role in managing delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept

  • Place or receive calls in priority order as established by management

  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

  • Navigate and interpret various screens and relay information to clients accurately and professionally

  • Determine the cause of delinquency and the best course of action to assist the delinquent customer

  • Document all collection efforts for each assigned account in accordance with established procedures

Pay: $15/hr

  • Increases to $22 once hired on permanently

Schedules:

  • Shifts: Between 7 a.m. - 9 p.m.

  • Days Off: Two days off each week

  • Weekends: Availability needed for up to 2 Saturdays a month and 1 Sunday per quarter

  • Overtime: Mandatory overtime at the end of every month.

 Example Schedule: (Will have two days off each week)

  • Monday - Friday: 8:00 a.m.-5:00 p.m. (2 shifts) and 12:00 p.m.- 9:00 p.m.(2 shifts)

  • Saturday: 8:00 a.m. - 2:00 p.m. (Up to 2 Saturdays a month)

  • Sunday: 2:00 p.m. - 8:00 p.m. (one Sunday shift per quarter)

Once Hired Permanently

  • Monthly bonus incentives

  • Exceptional benefits including 401K with 6% match and pension plan

  • Paid time off (Vacation, Sick, Personal, Mental Health days)

To Apply For This Job:

www.cornerstonestaffing.com
http://www.cornerstonestaffing.com">

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