Showroom General Manager

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. Our purpose is to design for the good of humankind. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century.

Showroom General Manager
HOLLY HUNT Enterprises, Inc.
Reports to: Senior Director of Showrooms

POSITION PROFILE
As a HOLLY HUNT General Manager, you will have responsibility for the overall showroom performance, including profit and loss. This role requires a strong commitment to supporting all efforts of quality, brand awareness, and managing company culture to provide best-in-class service. Your main focus is driving sales and building your sales teams.

Primary Responsibilities

1. Build a strong integrated sales force to grow business in the showroom local market.
2. Manage for results, teach and coach positive and proactive sales techniques and practices.
3. Maintain a best-in-class client experience by developing and creating an environment of exceptional customer service.
4. Oversee execution of quote and order management by the sales and sales support teams.
5. Strategically utilize reporting for big picture understanding of overall business and areas for growth and improvement.
6. Resolve escalated client-service cases.
7. Implement process and service improvement plans.
8. Oversee recruitment and mentoring.
9. Be a brand representative on the sales floor, in the office, and at events to develop and grow relationships with the local design community.
10. Develop strong relationships with the showrooms rep vendors, understanding their clientele, their niche in the market, and help them to grow their existing business.
11. Ensure that the showroom rep vendors are supported and growth strategies are executed.
12. Maintain the signature HOLLY HUNT best in class visual image. Coordinate merchandising and overall presentation of space, working with the Creative team.
13. Manage facilities, including working with outside vendors for repairs, updates, etc.
14. Work with the HOLLY HUNT accounting teams to facilitate seamless accounting processes, forecasts, and budgets.
15. Oversee inventory management for the showroom, working with the Inventory Coordinator to streamline processes and ensure accurate record keeping.
16. Liaise with the marketing team to develop client, brand-focused outreach and events.

Minimum Qualifications

1. Bachelor's degree required or equivalent experience.
2. 5+ years of management experience required, must have experience managing teams of sellers.
3. Strong knowledge of high-end luxury product and client buying experience.
4. Outstanding organization and communication skills with demonstrated ability to prioritize workload and attention to detail.
5. Able to create and meet deadlines.
6. Excellent written and oral communication skills with proven ability to communicate with all levels in an organization.

Who We Hire?
Simply put, we hire everyone. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. We are committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

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