Insight Global
L1 Help Desk Associate
Insight Global, Windsor Locks, Connecticut, us, 06096
Insight Global is looking to bring on a L1 Help Desk Associate to sit onsite in Hartford, CT 5x a week. This person will be responsible for providing technical support to end uvia phone, email or in person. They will also be diagnosing and troubleshooting hardware, software, and network issues as well as escalating technical issues. They will collaborate with IT teams to ensure timely resolutions for technical issues and assisting with password resets and access permissions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Associates Degree in Computer Science or related field and/or 1 year of equivalent work experience is acceptable. High level of customer service attributes (professionalism; courteous; willingness to solve issues) Proven experience in a helpdesk or technical support role. Strong knowledge of Windows and macOS operating systems. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Microsoft Office 365, and other enterprise IT systems. Excellent communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced environment. Customer-oriented mindset with a focus on delivering high-quality support.
Nice to Have Skills & Experience
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Familiarity with ITIL (Information Technology Infrastructure Library) framework is preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Associates Degree in Computer Science or related field and/or 1 year of equivalent work experience is acceptable. High level of customer service attributes (professionalism; courteous; willingness to solve issues) Proven experience in a helpdesk or technical support role. Strong knowledge of Windows and macOS operating systems. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Microsoft Office 365, and other enterprise IT systems. Excellent communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced environment. Customer-oriented mindset with a focus on delivering high-quality support.
Nice to Have Skills & Experience
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Familiarity with ITIL (Information Technology Infrastructure Library) framework is preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.