The Lovett School
Information Technology Support Technician
The Lovett School, Atlanta, Georgia, United States, 30383
Lovett's Commitment to the Whole Child
Lovett's Core Values
The Lovett School Diversity, Equity, and Inclusion Statement
Reports to:
Assistant Director of IT
Position Responsibilities: Deliver exceptional customer service to students, faculty, staff, and parents by responding promptly to service requests via calls, emails, and in-person inquiries. Assess issues by asking relevant questions, guide users through problem-solving steps, and follow up to confirm resolution. Record and manage all service requests and updates using the SolarWinds ticketing system. Diagnose and repair hardware and software issues, coordinate repairs with third-party vendors, track warranty claims, and ensure accurate updates of new device assignments in the inventory. Maintain an accurate inventory of IT devices within the Jamf database. Provide support to faculty and staff in navigating school-wide technology systems, including AV systems in classrooms. Troubleshoot and maintain copiers and printers, addressing issues such as toner replacement, paper jams, and other common problems. Collaborate with third-party vendors for repairs and update ticketing systems with current statuses. Set up and support technology needs for events, including meetings, presentations, and conferences. Proactively test and verify equipment functionality and assist presenters and participants as needed. Assist with the installation, configuration, maintenance, troubleshooting, and repair of AV-related equipment, including Apple TVs, Smartboards, Smart TVs, projectors, speakers, and microphones. Coordinate with third-party AV vendors as necessary. Position Requirements:
Experience:
Proven experience providing technology support to a diverse community of students, staff, and parents. Education:
Bachelor's degree in Information Technology or a related field. Growth Mindset:
Eagerness to learn and adapt to new technologies and systems. Customer Service Skills:
Strong interpersonal skills with a focus on tact, patience, and courtesy when assisting users. Time Management:
Ability to handle multiple projects simultaneously, prioritize tasks effectively, and ensure timely resolution of support requests. Attention to Detail:
Excellent organizational skills with a strong focus on accurately documenting and managing technical issues. Communication:
Outstanding communication skills, with the ability to explain technical concepts clearly to users of varying technical proficiency. Device Support:
Expertise in supporting macOS and iOS devices and systems; familiarity with Windows operating systems is an advantage. Flexible Hours:
Willingness to work flexible hours, including early mornings, evenings, and occasional weekends, as required. Preferred Experience with the Following Systems:
Apple macOS and iOS devices Interactive displays (e.g., Smart Boards) AV systems and Zoom setup Copiers and multifunction printers Google Workspace Microsoft Office 365 Windows 11 Physical Demands:
NOTE: The Lovett School employment process includes a post-offer drug (hair) test and background check. See the employment application for more information. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands from wrist to finger, and talk or hear. The employee is regularly required to stand; walk; and reach with hands. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Lovett's Core Values
The Lovett School Diversity, Equity, and Inclusion Statement
Reports to:
Assistant Director of IT
Position Responsibilities: Deliver exceptional customer service to students, faculty, staff, and parents by responding promptly to service requests via calls, emails, and in-person inquiries. Assess issues by asking relevant questions, guide users through problem-solving steps, and follow up to confirm resolution. Record and manage all service requests and updates using the SolarWinds ticketing system. Diagnose and repair hardware and software issues, coordinate repairs with third-party vendors, track warranty claims, and ensure accurate updates of new device assignments in the inventory. Maintain an accurate inventory of IT devices within the Jamf database. Provide support to faculty and staff in navigating school-wide technology systems, including AV systems in classrooms. Troubleshoot and maintain copiers and printers, addressing issues such as toner replacement, paper jams, and other common problems. Collaborate with third-party vendors for repairs and update ticketing systems with current statuses. Set up and support technology needs for events, including meetings, presentations, and conferences. Proactively test and verify equipment functionality and assist presenters and participants as needed. Assist with the installation, configuration, maintenance, troubleshooting, and repair of AV-related equipment, including Apple TVs, Smartboards, Smart TVs, projectors, speakers, and microphones. Coordinate with third-party AV vendors as necessary. Position Requirements:
Experience:
Proven experience providing technology support to a diverse community of students, staff, and parents. Education:
Bachelor's degree in Information Technology or a related field. Growth Mindset:
Eagerness to learn and adapt to new technologies and systems. Customer Service Skills:
Strong interpersonal skills with a focus on tact, patience, and courtesy when assisting users. Time Management:
Ability to handle multiple projects simultaneously, prioritize tasks effectively, and ensure timely resolution of support requests. Attention to Detail:
Excellent organizational skills with a strong focus on accurately documenting and managing technical issues. Communication:
Outstanding communication skills, with the ability to explain technical concepts clearly to users of varying technical proficiency. Device Support:
Expertise in supporting macOS and iOS devices and systems; familiarity with Windows operating systems is an advantage. Flexible Hours:
Willingness to work flexible hours, including early mornings, evenings, and occasional weekends, as required. Preferred Experience with the Following Systems:
Apple macOS and iOS devices Interactive displays (e.g., Smart Boards) AV systems and Zoom setup Copiers and multifunction printers Google Workspace Microsoft Office 365 Windows 11 Physical Demands:
NOTE: The Lovett School employment process includes a post-offer drug (hair) test and background check. See the employment application for more information. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands from wrist to finger, and talk or hear. The employee is regularly required to stand; walk; and reach with hands. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.