Chief of Staff Office of the CPO

Because you belong at Twilio

The Who, What, Where and Why

The Chief of Staff (COS) will be the right hand to the Chief People Officer to help drive forward the strategic direction of the global People team. The COS will oversee People Comms, People PMO and Employee Experience and run point on a wide range of critical activities including strategic planning, operational cadence, metrics, internal communications within and from the People Team, and cross-functional projects. The COS will need to have the presence, judgment, and capability to represent the CPO in any capacity when specific human resources expertise is not required.

Success in the role will result in you being viewed by the team as the key person behind the scenes making sure everything in the People team runs smoothly and efficiently. You’re leveraging your cross-functional relationships to find out what is really happening in the business and working with the CPO to incorporate that into the People Team’s initiatives and strategic direction. You act to build ‘connective tissue’ in communicating needs between the People Team and the business. With your efforts, the People team is executing at a higher level than ever before, and the CPO is focused on the most critical, highest value priorities for the company.

Who?

The CPO is looking for someone who has a proven track record of organizing and directing multiple teams and departments. They need to have the smarts to figure out a new business or area very quickly, no matter how complex. They also should have:

1. 12 years of experience in a similar field, including 5 years’ executive level experience.
2. Impeccable managerial and interpersonal skills.
3. Proven track record of effectively interacting with senior management.
4. Ability to work strategically and collaboratively across departments.
5. Strong analytical skills and adept at using key data and reporting tools.
6. Effective, versatile and action-oriented with excellent communication skills.

What?

As the Chief of Staff, you will live the Twilio Magic values:

BE AN OWNER:

Facilitate, in partnership with the CPO, the development, coordination and communication of the People team’s short and long-term business strategies. Develop a good understanding of current team issues, within the People function and within the PLT, and be able to provide timely advice to the CPO.

EMPOWER OTHERS:

Directly hire, develop and retain strong talent across your team aligned with the growing business needs. Regularly and proactively partner with key stakeholders within FP&A, Legal, Biz Ops, other COS’s, Internal Comms, and various other teams at Twilio to assist in addressing issues, building plans and delivering programs. Work closely with the CPO on continuous efforts to elevate the People brand across the company and promote team key initiatives, innovations, and messages in the business community.

WRITE IT DOWN:

Oversee the global People operating budget in close partnership with our Finance partners. Set, direct and draft the quarterly business/priority review processes; continue to drive process improvements to help us scale. Prepare materials for executive team and Board of Director updates as needed. Prepare key metrics and operational barometers to effectively monitor the health of the global team and the company.

BE BOLD:

Compile and analyze data to provide insight and recommendations to improve the organization’s effectiveness. Organize and coordinate the execution of strategic initiatives, delivery of new programs, effective decision making, and resolution of issues. Manage and coordinate high value, cross-functional initiatives and projects. Drive research, strategy, ownership and/or execution in support of assigned special programs/projects. Work with the CPO and the People Leadership Team (PLT) to establish annual strategic priorities, plus quarterly priorities and Long Range Plans. Work with key cross-functional stakeholders to ensure strong interlock between the People team’s business strategies and the rest of the business.

NO SHENANIGANS:

Recommend, lead, implement, or leverage key stakeholders to drive continued improvement in our function’s quality, efficiency, and productivity. Leverage internal partners both formally and informally to glean organizational insights; taking action where necessary to get ahead of issues before they rise to the CPO's attention.

Why?

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Your leadership will be critical to the success of this mission.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Compensation

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.

Salary:
Denver/Boulder Metro:
Tier 4 base salary range: $160,896.00 to $221,232.00
Rest of Colorado:
Tier 5 base salary range: $150,840.00 to 207,405.00
Additionally, this role is eligible to participate in Twilio's equity plan.

Benefits

An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

• Healthcare Insurance and Leave
• Prescription Drug
• Dental
• Vision
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
• Financial Benefits
• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match
• Reimbursement Programs & Stipends
• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks

Application for : Chief of Staff, Office of the CPO

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