EVP- Chief Operating Officer

Job Description Summary

South Shore Health is an independent, not-for-profit, regional health system based in Weymouth, Massachusetts, offering high-value, high-quality primary, secondary, and tertiary care as well as specialty care, home health, community care, emergency, urgent care, and preventative and wellness services. At South Shore Health, we are committed to providing the highest-quality, exceptional, patient-centered care to all of our patients. We unite top-caliber talent, technology, and service with the personal needs of patients and their families to develop individualized treatment plans. South Shore Health is committed to providing all patients with equitable access to quality care regardless of race, ethnicity, preferred language, disability, gender identity, and sexual orientation.

Job Description

Reporting to the President/CEO, the Executive Vice President/Chief Operating Officer (COO) will be a trusted and respected leader with widespread responsibility across the health system. The COO has overall operational responsibility for all clinical and support services provided by South Shore Health including: South Shore Hospital, 2 Pond Park Surgical Center, South Shore Medical Center, Health Express Urgent Care, South Shore VNA, and Emergency Medical Services. The COO will ensure that the organization meets its short and long-term operational and performance goals. The COO will partner with the President/CEO and other SSH senior leaders and key stakeholders to assure the highest quality care, safety, and patient experience as well as colleague (employee) experience and well-being.

• The COO is responsible for providing health system leadership, strategic guidance, and operational direction and oversight for all clinical services and programs as well as the associated support services such as ancillaries, facilities, security, etc. They ensure operations are efficient, cost-effective, system-oriented, and consistent with the organization’s mission, vision, and values with emphasis on quality of care.
• Serves as the system thought leader and overall voice in achieving operational excellence in spite of often constrained resources and space for the growing volume of patients in our community that seek care at South Shore Health.
• In partnership with senior team members, the COO develops, implements, and manages operating and capital budgets for assigned services, demonstrating effective stewardship of resources and ability to achieve annual goals.
• Collaborates with a dynamic group of leaders and practitioners to formulate strategies and/or initiatives to advance clinical quality and operational excellence to achieve best practice in patient experience, patient safety, clinical outcomes, practitioner and caregiver engagement and satisfaction, operational alignment, and financial value.
• Keeps the Board of Directors and Senior Leadership team informed about the operations of SSH, in a collaborative and proactive fashion.
• Applies current knowledge and understanding of regulations, industry trends, current best practices, new developments, and applicable laws regarding assigned departments for operational and financial effectiveness.
• Advocates for the desired culture in high-level planning and decision making. Works in concert with Human Resources to develop workforce strategies including all leaders, staff, practitioner and caregiver engagement, as well as workforce competency and development.
• Actively participates as a critical voice in the strategic planning of the health system. Integrates the long-range plans with shorter-term operational plans and capital priorities.
• Develops and executes the operational plan to achieve established goals and measures for clinical excellence, financial performance, and highly engaged practitioners and caregivers.
• Partners with the SVP/Chief Quality and Safety Officer (CQSO) to advance South Shore Health’s High Reliability Organization (HRO) journey.
• Works closely with the SVP/Chief Financial Officer to assure that financial and operational performance and objectives are met.
• Works with the SVP/Chief Digital and Information Officer to leverage technology to identify ways of improving clinical outcomes.
• In conjunction with the VP/Chief Medical Officer (CMO), assesses the goals of our clinical services and capabilities.
• Supports the VP/Chief Nursing Officer (CNO) in our pursuit of an evidence-based best-practices environment.
• Partners with the population health management team, aligning operational strategies with value-based care objectives.
• Collaborates with behavioral health leaders and community partners to advance innovative care models.
• Works in partnership with SVP/Chief Human Resource Officer (CHRO) to develop a culture of trust and excellence at all levels.
• Leads collaborative and effective regularly scheduled operational meetings.
• Identifies and implements operational initiatives that result in improved patient flow and increased volumes throughout all areas.
• Advances processes and methods that focus on improving both colleague engagement and patient experience.

• Master’s degree in business, healthcare administration or similar discipline is required.
• Previous operational and administrative experience in hospital and/or healthcare delivery system with emphasis on hospital inpatient and ambulatory operations required.
• 12+ years of experience, with at least 8 years in an executive leadership role.

• A successful influencer and trusted partner who can interact effectively with diverse groups of stakeholders.
• Excellent communication, interpersonal, and leadership skills.
• Expertise in building multidisciplinary teams.
• Results oriented and patient centered.
• Leverages data analytics and emerging technologies to inform decision-making processes.
• High tolerance for a complex, ambiguous, and ever-changing external environment.
• Cultivates an environment that promotes the mission, vision, values, and culture of South Shore Health.
• A change agent with high expectations of direct reports and other colleagues.
• Critical thinker, decision maker, and problem solver.
• Exceptional customer service and patient and colleague experience advocate.
• A strategic big picture thinker with the ability to operationalize and implement actionable and measurable goals.
• Strong organizational skills with the ability to delegate effectively.
• Exhibits calm leadership during crises or emergencies.
• Takes accountability and responsibility for their own actions with the utmost integrity.
• A team player who can build collaborative relationships across the organization.
• Commitment to diversity, equity, and inclusion.
• Serves as coach and mentor.