UX Researcher

Excella is a leading provider of Agile software development and data and analytics solutions to clients in the federal, commercial and non-profit sectors. We believe that great work leads to greatthings our experts measure success by the positive impact we make on our clients, community, and colleagues. We are growing fast and need passionate, innovative people who love working with technology and are ready to make an impact. Here's what you can expect from us: Workplace sites look different for everyone - whether it's your home or the office, we believe in a flexible work/life balance that supports you regardless of your location. We offer a home office allowance that can be used for home officefurniture/equipment, a dailypass for a coworking space, etc. Our commute reimbursement plan has you covered for whether you bike, Metro, or drive to work. We offer top of industry medical, dental, and vision benefits with multiple options to choose from such as an employer-contributed health savings account, infertility coverage, and orthodontia so you can select the plan that works best for you. Regardless of what stage of life you're in, Excella wants to support you. We provide 8 weeks of Parental Leave, discounted pet insurance, and a Care.com membership with 3 back-up emergency child or elder care days annually - all available to you on your first day. Starting day one, every employee is bonus eligible and receives 15 days of paid vacation, 6 federal holidays, and 4 floating holidays. Doing your best work means having the best tools Excella's TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we'll even give you the original device to keep for your personal use Excella provides a Workplace Allowance to offset both the costs to maintain a distributed work environment and to enhance your workplace wellness. Excella will reimburse all full-time Excellians for up to $500 in expenses incurred during the calendar year. Diversity and inclusion matter. Excella created and continues to support employee led-affinity groups and the Inclusion Diversity Equity Ambassador (IDEA) team, a cross-functional employee-led initiative to continually foster innovation and increase inclusion within Excella. We'll invest in your career by providing 3 days of paid professional development every year, including travel and registration fees to attend classes and conferences. We encourage mindfulness and overall well-being through employee wellness events, a HeadSpace membership, as well as access to TalkSpace and mental health coverage through our medical plans. Overview We are seeking a highly organized UX Researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations to inform our design and product development processes. Responsibilities Plan and conduct user research studies using various methods (e.g., interviews, surveys, usability testing, card sorting, secondary research) Recruit participants, design and maintain screening criteria per project Analyze qualitative and quantitative data to derive actionable insights Create and maintain research artifacts such as personas, journey maps, and empathy maps Collaborate closely with designers, product managers, business analysts and developers to integrate research findings into product development Present prioritized findings and recommendations in a succinct and compelling way to a mixed audience of stakeholders Champion the value of user research by contributing to the organization's culture of evidence-driven development through research and continuous improvement Provide guidance to team members on research and analysis techniques Advise product and development teams on user behavior metrics to track and measure organizational goals Qualifications Proficiency with mixed-method research, utilizing a wide range of generative and evaluative methods Strong understanding of user-centered design principles Excellent organizational skills with the ability to manage multiple projects simultaneously Experience conducting both in-person research and remote research (moderated and unmoderated) Outstanding written, verbal and visual communication skills Ability to work effectively on cross-functional teams Experience using presentation tools with an ability to create and present meaningful data visualization to a diverse audience Nice to have: Bachelor's degree in Human-Computer Interaction, Psychology, or Anthropology Experience managing research operations, which includes participant recruiting, maintaining a research repository, curating tools used for research and creating and implementing quality standards and practices for the entire organization. Ability to create lo-fidelity wireframes for testing Experience with Federal Agencies Excella is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Excella is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Recruitingexcella.com or 703-840-8600. Know Your Rights Pay Transparency Notice