Amazon is hiring: UX Designer, Customer Service UX in Seattle

Job ID: 2853561 | Amazon.com Services LLC

Digital devices play a role in almost everyone’s lives these days and, of course, we use our devices to view, read, or listen to our favorite content. You’ve probably helped family or friends connect a device to their wifi or sync a playlist right? We know troubleshooting tech can be challenging, that’s why we’re looking for a UX Designer to help raise the device support and customer service bar for the Digital Devices and Alexa Services Associate experience team. You’ll work closely with a team of smart, passionate designers, user researchers, UX writers, product managers, and developers to drive a design process that always works backwards from the customer to deliver great results.

You will do great in this role if you are:

• Able to carefully balance associate needs, business goals, and technical constraints
• Passionate about creating elegant, simple to understand designs
• Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

Key job responsibilities

• You'll bring user-centered design skills and business knowledge to translate conceptual ideas into design solutions that improve the overall customer service experience.
• You'll work with our key partners, research, product owners and engineers to understand the customer need and deliver strategic design experiences. You are able to assess trade-offs and adapt your solutions to meet the needs of multiple stakeholders.
• You'll ensure that design solutions consider customer and associate feedback, metrics, and usability findings.
• Contribute to the studio’s best practices for UX design while continually advocating for design thinking, process, and craft throughout our organization.
• Work with tech partners to understand the data produced by a device and clarify the insights to be shared with customers.
• Demonstrate systems-level design thinking, delivering design solutions that scale.

A day in the life

This role is supporting the Digital Devices and Alexa Services (D2AS) team. D2AS works to improve associate and customer experiences, eradicate defects, and innovate on behalf of Worldwide Customer Service technologies. Digital Devices and Alexa Services own the associate experience assisting customers in getting the most out of their Amazon devices, subscriptions, and digital products. Some ways our associates aid Amazon customers include helping them troubleshoot complex ecosystems, providing continued feature education, and working to resolve any other issues that may come up with D2AS owned products.

BASIC QUALIFICATIONS

• 5+ years of design experience
• 3+ years of delivering design solutions as a UX designer or interaction designer experience
• Have an available online portfolio

PREFERRED QUALIFICATIONS

• Experience working in a collaborative team and working directly with developers for implementation of designs
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

Posted: December 19, 2024 (Updated about 1 hour ago)

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