Student Account Representative I

Responsible for the receipt of cash, checks, and credit card charges for students and other college financial transactions. Provides assistance to students in reference to their financial accounts. Communicates to students regarding their student balance and payment options. Performs daily student account maintenance including tuition payment collection, transaction posting in college financial systems, applying and adjusting student debits and credits, and other student account maintenance duties as required. Provides customer support to students, college departments, and other interested parties. Duties include over-the-counter and telephone support, communicating account status information through mail, e-mail, and telephone, and maintaining positive working relationships with all internal and external Business Office contacts. Processes various financial transactions including accepting in person and mailed payments, processing miscellaneous receipts from college departments, balancing cash drawers at the end of the shift, and preparing their batch for deposit by the Lead Student Account Representative. Heavy phone contact (placing and receiving calls) regarding current student account balances and delinquent accounts providing information on completing and successfully meeting their financial obligations to the college. Adheres to the Family Educational Rights and Privacy Act (FERPA) while managing sensitive confidential information to diagnose and analyze the various faces of each student's financial situation. Receives and processes 200-300 private scholarship checks annually. Maintains a spreadsheet containing data related to each private scholarship check which is utilized by the Office of Student Financial Assistance and Accounting Departments for reconciliation purposes. Assists with student collections and delinquent payment plan accounts including evaluating past due reports for communication purposes Takes ownership of student complaints and problems, including communicating and collaborating with other College departments to resolve student issues Removes Business Office and Bookstore holds after financial obligations are satisfied. Processes on average 5,000 credit card refunds annually totaling in excess of $2 Million Tracks daily in person and phone customer counts Tracks and notifies the Registrar's Office of no longer active student personal emails accounts so they may be deactivated Assist in the analysis and validation of the accuracy of student IRS Form 1098-T information prior to submission to the 3rd party vendor for printing. Represents the Business Office in meetings, committees or at student outreach/recruitment events as required. Performs related duties and special projects as assigned. Education: High school graduate or equivalent. College coursework preferred. Experience: Two years in a high volume accounts receivable department with proven customer service skills. Proficient data entry skills required. Cashiering and/or collection experience desired. Knowledge of Microsoft Office Suite preferred. Experience with Oracle financials, Banner Student Information System, and NelNet payment products preferred. Excellent problem/conflict resolution and customer service skills needed. Working knowledge of state and federal laws and regulations regarding student financial aid helpful.