Technical Program Manager

Overview To accomplish strategic objectives by overseeing business units' delivery of large, complex technology driven programs. These large-scale efforts may comprise parallel projects and cover software development, IT infrastructure, systems installation, business process engineering and functional capabilities. Provides a forward thinking industry perspective to plan, and implement and drive strategy. Ensures effectiveness of programs through applications of active change management techniques and changing goals/priorities. Ensures the effective balancing of talent and resourcing to meet project requirements. Ensures effective coordination and management of projects and activities within the team to include project design, testing, evaluation plans, timelines, and operational planning in support of key strategic initiatives. Responsibilities Provide overall leadership to large strategic technical projects or programs Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance Maintain up-to-date product-line(s) roadmaps through synchronizing product level epics and sprints capturing value streams and capabilities Ensure effective management of projects from inception through implementation Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards Proactively work with internal clients and other business areas to create project plans with clear objectives, detailed tasks, accountabilities, timelines, and estimated budgets/corporate Expert Assist with strategy development by providing assessments of project performance, skills requirements/needs and client needs Provide forward thinking technical expertise in current and emerging technologies, trends and practices Extensive experience with SAFe and Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD Plan, develop and implement standards, communications, programs and services according to best practices Forecast initiatives to project strategic plan goals and assess current performance Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards Review project deliverables for quality, accuracy and compliance with Navy Federal policies and procedures Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions Broad Scope Direct discovery and analysis of existing processes and key controls, and identify future internal control trends or new standards Identify and resolve operational and performance gaps and obstacles; implement changes and improvements Stay abreast and ensure compliance with applicable federal, state and industry laws, regulations and guidelines. Performs other duties as assigned Qualifications Master's Degree in Business Administration or the equivalent combination of training, education, and experience Technical expertise in large complex software programs and technology Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members Expertise within specialization to highly complex assignments through extensive experience of industry and subject area providing recommendations to business practices/processes and related technologies Significant experience in working effectively with diverse internal and external contacts Extensive experience leading, guiding and coaching professional staff Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation Extensive experience in vendor risk management and oversight Expert knowledge of project lifecycles and management methodologies Significant experience in IT resource allocation and management Expert skill in building strategic and execution-focused plans and alliances with partner leadership Advanced skill in extensive information systems analysis and research Expert verbal and written communication skills Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Expert skill resolving conflicting requests and meeting changing requirements Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Desired Qualifications Navy Federal Project Portfolio Management (PPM) knowledge PPM Certification or the equivalent experience Experience in AI/ML and innovation, with familiarity with AI/ML industry trends and advancements Experience in creating and executing strategy for cross-enterprise initiatives Ability to communicate effectively with both technical and non-technical audiences, presenting findings and recommendations clearly and concisely Hours:

Monday - Friday, 8:00AM - 4:30PM Locations:

820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads *

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Equal Employment Opportunity:

Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace:

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.