Stanford Health Care
Sr. Program Manager - Hospital Operations Center (Clinical)
Stanford Health Care, Palo Alto, California, United States, 94306
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This is a Stanford Health Care job.
A Brief Overview The HOC – Sr Program Manager, works collaboratively with the Hospital Operations Center, to improve access and manage hospital capacity, patient access, and patient throughput efficiency across Stanford Health Care. This position leads large strategic and cross-functional improvement programs by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met. This role will develop, lead, facilitate, and implement operational changes as decided by governance groups.
Locations Stanford Health Care
What you will do Provides program leadership for large strategic and cross-functional improvement programs, across the enterprise, as assigned by the Directors. Leads multidisciplinary workflow development sessions to achieve performance improvement targets. Manages, assesses, and documents project scope and program utilizing standard A3 template. Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholders. Identifies opportunities for process improvement and recognizes and uses synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects. Facilitates the collection, analysis and ultimately presents data to leadership at all levels of the organization. Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants. Develops and facilitates governance to aide in executive leadership decision making, accountability, and interdepartmental agreements. Manages program design and structure for department's key initiatives and projects within assigned leadership division, develops strategic input for the Director regarding business objectives of clients for both current and future projects. Partners with the Hospital Operations Leadership team to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team. Coaches and mentors department staff through change processes and cycles of continuous improvement. Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows. Prepares and maintains accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines. Provides leadership, coordination, and support to all team members.
Education Qualifications Bachelor's degree in work-related discipline/field from an accredited college or university, required Master's degree in work-related field from an accredited college, preferred
Experience Qualifications Three (3) years of progressive responsibility and directly related work experience
Required Knowledge, Skills and Abilities Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. Ability to plan, organize, prioritize, work independently, and meet deadlines. Ability to promote a spirit of inquiry and practice based on evidence by using research-based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects. Skilled in project management. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Ability to provide leadership and influence others. Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
Licenses and Certifications CA-RN (Registered Nurse) or LCSW - Licensed Medical Social Worker - State Licensure or DO - Osteopathic Physician (Do) - State Licensure. PMP - Project Mgmt Professional preferred. Lean Six Sigma Certification preferred.
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale:
Generally starting at $81.53 - $108.02 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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A Brief Overview The HOC – Sr Program Manager, works collaboratively with the Hospital Operations Center, to improve access and manage hospital capacity, patient access, and patient throughput efficiency across Stanford Health Care. This position leads large strategic and cross-functional improvement programs by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met. This role will develop, lead, facilitate, and implement operational changes as decided by governance groups.
Locations Stanford Health Care
What you will do Provides program leadership for large strategic and cross-functional improvement programs, across the enterprise, as assigned by the Directors. Leads multidisciplinary workflow development sessions to achieve performance improvement targets. Manages, assesses, and documents project scope and program utilizing standard A3 template. Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholders. Identifies opportunities for process improvement and recognizes and uses synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects. Facilitates the collection, analysis and ultimately presents data to leadership at all levels of the organization. Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants. Develops and facilitates governance to aide in executive leadership decision making, accountability, and interdepartmental agreements. Manages program design and structure for department's key initiatives and projects within assigned leadership division, develops strategic input for the Director regarding business objectives of clients for both current and future projects. Partners with the Hospital Operations Leadership team to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team. Coaches and mentors department staff through change processes and cycles of continuous improvement. Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows. Prepares and maintains accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines. Provides leadership, coordination, and support to all team members.
Education Qualifications Bachelor's degree in work-related discipline/field from an accredited college or university, required Master's degree in work-related field from an accredited college, preferred
Experience Qualifications Three (3) years of progressive responsibility and directly related work experience
Required Knowledge, Skills and Abilities Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. Ability to plan, organize, prioritize, work independently, and meet deadlines. Ability to promote a spirit of inquiry and practice based on evidence by using research-based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects. Skilled in project management. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Ability to provide leadership and influence others. Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
Licenses and Certifications CA-RN (Registered Nurse) or LCSW - Licensed Medical Social Worker - State Licensure or DO - Osteopathic Physician (Do) - State Licensure. PMP - Project Mgmt Professional preferred. Lean Six Sigma Certification preferred.
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale:
Generally starting at $81.53 - $108.02 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
#J-18808-Ljbffr