Director, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Product Management Overview Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction. We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data. We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise. We work with financial institutions, retailers, telecommunications organizations, travel companies, and more. Product Managers in Data & Services at Mastercard Translate deep understanding of our customers into products and solutions that drive significant customer value. Build revolutionary products that advance how businesses all over the world derive the most value from their data assets. Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products. Act as connectors to ensure commercial and technological success of our products by working with cross-functional teams (e.g., Sales and Marketing, Technology teams, Data Strategy). Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments. Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs. Role Partner with Vice President product managers and teammates in design, engineering, and other parts of the business to drive product development from opportunity identification to launching solutions; testing products around desirability, feasibility, and viability. Drive products with a technology strategy that supports rapid development of scaled enterprise software products. Lead success definition, own and drive working backwards vision and strategy, short and long term goals, and documentation to help inform the direction of success and feedback. Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives, market trends, and technology investments. Design product concepts, conduct user testing, and define/iterate across product roadmaps for Locations products. Partner with UX designers, data engineering, developers, and technology teams (internal and external) to define business requirements, technical capabilities, and customer experiences. Oversee the development of features in the product roadmap. Prioritize development of features as they align with product strategy. Define usage metrics success criteria, and work with development teams to monitor. Identify issues, risks, and dependencies to track product development. Build strong working relationships with a diverse group of internal and external stakeholders. Own and manage system, processes, and developer tools that streamline product development. Leverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans and effects on product P&L. Contribute to efforts to shape product management and foster an agile, user-focused, product-led culture. Mentor, develop, and foster the skills of other team members. All About You Critical thinker: identify patterns of needs and priorities across teams, understand the workflow of multiple roles and design solutions that help teams achieve their goals. Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships. Natural problem solver: analytical, curious, and fact-driven approach to product development. Collaborative team player: proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity. Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple, communicate effectively with teammates at all levels of technical knowledge. Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines. Skillset: system design, cross-team collaboration, writing and gathering product requirements, driving consensus. Experience in consulting / product management / product development / software engineering preferred. Bachelor's degree required, advanced degree a plus. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges New York City, New York: $119,000 - $190,000 USD Arlington, Virginia: $114,000 - $182,000 USD Boston, Massachusetts: $114,000 - $182,000 USD Purchase, New York: $114,000 - $182,000 USD

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