Robert Half is hiring: Customer Service Manager in Fletcher

We are seeking a Customer Service Manager to join our team, who will be primarily responsible for handling a team and managing communication from North America and Latin America. The role is based in Westen, North Carolina, and offers an exciting opportunity to work in a B2B and B2C environment, serving a diverse range of clients from large corporations to small businesses.

Responsibilities:

• Lead a diverse team of customer service professionals

• Manage customer communication across North America and Latin America

• Ensure efficient processing and follow-up of customer orders

• Maintain and monitor customer accounts, taking appropriate action as needed

• Develop and implement strategic customer service initiatives

• Utilize CRM and other manufacturing organizational tools effectively

• Oversee billing functions and manage accounts receivable

• Resolve customer service inquiries in a timely and efficient manner

• Contribute to leadership development and recruitment efforts

• Ensure superior customer service standards are met and exceeded.

• Minimum of 5 years of experience in a customer service management role or similar position.

• Proficiency in 3M systems and other relevant software.

• Demonstrated experience with accounting software systems.

• Comprehensive understanding of CRM platforms.

• Proficient in overseeing billing functions.

• Ability to effectively monitor and manage cash activity.

• Skilled in cash applications.

• Strong customer service skills and ability to deliver superior customer service.

• Proven ability to resolve customer service issues effectively and efficiently.

• Experience in customer success management.

• Knowledge of shipping management and related processes.