Information Technology Support Specialist

IT Support Professional should have experience in troubleshooting and supporting settings and configurations within an enterprise end user environment. Support of Microsoft Outlook and Connected Email Providers (such as Exchange Online) as it relates to an End User's Operating Environment. ActiveDirectory and Microsoft Entra/AzureAD Usage and Diagnosing to Support End User Objects and Computers such as Permissions/Attributes/Object Diagnoses for End User Issues Group Policy in ActiveDirectory and Microsoft Entra/AzureAD such as Diagnosing Failures of Applying. Supporting Windows Operating Systems 10/11 for various issues such as Software Install issues, boot issues, equipment issues. Windows Update Issues such as Failures, Missing Updates, Applying Updates. Hardware Expertise in Diagnosing/Repair and Replacement of Parts on Desktop and Laptops Support systems like Azure Virtual Desktop/Citrix for Diagnosing and Supporting End Users such as Session Issues/Core Functionality of the Platforms from and End User Perspective such as Connection/Printing/Local Resource Replication rules and techniques with these products when used by an End User. Knowledge in supporting: Mobile Device Support on Android and iOS Platforms for Updates and Software. MDM Ecosystems on Mobile Devices and how they operate on a device such as Intune. Microsoft SharePoint Platforms for Diagnosing and Support of End User Issues with this Service. Service Now Usage, such as Navigating and Managing your Queue Diagnosing of Physical Printer Issues (Jams/Toner Replacements) and Software Related Printer Issues (Print Server/Spool/Queue) Microsoft Office Products such as Teams/Excel/Word/etc and Extensive Support Capabilities. Windows Imaging Services and Platforms such as Disk Partitioning/Macruim/Acronis/etc. Candidates should have experience in the following: End User Computing Network Diagnoses such as DNS/Ping/Traceroute/TCPMon/TCP/UDP/IP Addressing. Microsoft Intune for Windows AutoPilot and Intune Software Deployment Techniques and Diagnosing. Email Connectivity Issues to Diagnose Email Sending Problems such as Send Failures/Bounce Backs/Blocks etc. Experience in a variety of Remote Support platforms such as TeamViewer/BeyondTrust/QuickAssist/RemoteHelp as well as some exposure to Mac/Linux