Kaiser Permanente
Regional Director, Quality and Safety
Kaiser Permanente, Wailuku, Hawaii, United States, 96793
Kaiser Permanente Regional Director, Quality and Safety Wailuku, Hawaii Apply Now
Contributes to strategic planning for a broad range of administrative, facilitation, and technical support functions in the area of Quality and Safety Improvement to support Quality and Safety programs and initiatives. Oversees and directs the development, implementation, monitoring, and continuous improvement of Quality and Safety programs and initiatives. Directs teams by defining the standards to develop and monitor performance indicators and metrics, synthesizes data from multiple reporting systems and sources to identify opportunities to improve quality and safety, decrease risk, and maintain the KP safety culture. Develops and coordinates across the organization to define the standards to identify priority issues related to quality and safety. Proactively engages internal and external committees, projects, and relevant initiatives to implement change and to move quality and safety initiatives forward. Contributes to KPs current and future policies to ensure organizations compliance with professional standards, laws and regulations, and internal requirements related to quality and safety. Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact. Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives. Directs data collection and analyses to support quality improvement reporting by overseeing statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review. Defines the standards for integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns that are adaptable/customizable to adhere to specified formats. Directs quality improvement and improvement risk management efforts by defining the standards for corrective action plans for improvements identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across the organization. Establishes the standards and integration of quality improvement performance metrics development, collection, and utilization at the regional and organizational level by consulting with senior and executive management in setting the standards for performance metrics. Serves as the subject matter expert for quality improvement processes and regulations for regions, internal and external committees, and key stakeholders by providing consultation on the interpretation, interaction, and implementation of current policies, regulations, and legislation. Oversees and empowers continuous learning in stakeholder development through quality performance review processes by defining the processes and standards for utilization and performance reviews processes at the regional and organizational level. Basic Qualifications: Experience: Minimum two (2) years of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with direct reports. Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools. Minimum seven (7) years of experience in clinical setting, health care administration, or a directly related field. Education: Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum eight (8) years of experience in health care quality assurance/improvement or directly related field OR Minimum eleven (11) years of experience in health care quality assurance/improvement or a directly related field. License, Certification, Registration: Professional Healthcare Quality Certificate within 24 months of hire OR Professional in Healthcare Risk Management Certificate within 24 months of hire OR Professional In-Patient Safety Certificate within 24 months of hire. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Process Improvement; Risk Management; Compliance Management; Health Care Compliance; Health Care Policy; Applied Data Analysis; Health Care Data Analytics; Learning Measurement; Consulting; Managing Diverse Relationships; Delegation; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment; Health Care Quality Standards; Quality Improvement. Preferred Qualifications: Masters degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field. Health care clinical license from the practicing/applicable state (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker). Certified Professional in Healthcare Quality (CPHQ). Certified Professional In-Patient Safety (CPPS). Certified Professional in Healthcare Risk Management (CPHRM). COMPANY: KAISER TITLE: Regional Director, Quality and Safety REQNUMBER: 1324833 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Contributes to strategic planning for a broad range of administrative, facilitation, and technical support functions in the area of Quality and Safety Improvement to support Quality and Safety programs and initiatives. Oversees and directs the development, implementation, monitoring, and continuous improvement of Quality and Safety programs and initiatives. Directs teams by defining the standards to develop and monitor performance indicators and metrics, synthesizes data from multiple reporting systems and sources to identify opportunities to improve quality and safety, decrease risk, and maintain the KP safety culture. Develops and coordinates across the organization to define the standards to identify priority issues related to quality and safety. Proactively engages internal and external committees, projects, and relevant initiatives to implement change and to move quality and safety initiatives forward. Contributes to KPs current and future policies to ensure organizations compliance with professional standards, laws and regulations, and internal requirements related to quality and safety. Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact. Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives. Directs data collection and analyses to support quality improvement reporting by overseeing statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review. Defines the standards for integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns that are adaptable/customizable to adhere to specified formats. Directs quality improvement and improvement risk management efforts by defining the standards for corrective action plans for improvements identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across the organization. Establishes the standards and integration of quality improvement performance metrics development, collection, and utilization at the regional and organizational level by consulting with senior and executive management in setting the standards for performance metrics. Serves as the subject matter expert for quality improvement processes and regulations for regions, internal and external committees, and key stakeholders by providing consultation on the interpretation, interaction, and implementation of current policies, regulations, and legislation. Oversees and empowers continuous learning in stakeholder development through quality performance review processes by defining the processes and standards for utilization and performance reviews processes at the regional and organizational level. Basic Qualifications: Experience: Minimum two (2) years of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with direct reports. Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools. Minimum seven (7) years of experience in clinical setting, health care administration, or a directly related field. Education: Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum eight (8) years of experience in health care quality assurance/improvement or directly related field OR Minimum eleven (11) years of experience in health care quality assurance/improvement or a directly related field. License, Certification, Registration: Professional Healthcare Quality Certificate within 24 months of hire OR Professional in Healthcare Risk Management Certificate within 24 months of hire OR Professional In-Patient Safety Certificate within 24 months of hire. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Process Improvement; Risk Management; Compliance Management; Health Care Compliance; Health Care Policy; Applied Data Analysis; Health Care Data Analytics; Learning Measurement; Consulting; Managing Diverse Relationships; Delegation; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment; Health Care Quality Standards; Quality Improvement. Preferred Qualifications: Masters degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field. Health care clinical license from the practicing/applicable state (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker). Certified Professional in Healthcare Quality (CPHQ). Certified Professional In-Patient Safety (CPPS). Certified Professional in Healthcare Risk Management (CPHRM). COMPANY: KAISER TITLE: Regional Director, Quality and Safety REQNUMBER: 1324833 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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