Ticket Operations & Services Intern - CLTFC

Position: Ticket Operations & Services Intern
Department: Ticket Operations
Status: Intern (Non-Exempt)
Duration: Temporary - Runs from January 2025 to December 2025

Position Summary:

This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as filing, answering phones, interacting with other departments, and overall contributing to the organization's function. The position will comprehensively overview all Ticket Operations/Services areas.

Primary Responsibilities:

Ticket Operations Responsibilities:

• Gain familiarity and utilize the Ticketmaster system including Archtics, TM1 and Account Manager.
• Assist in the processing and establishment of season, group, and single match accounts. This is done through new sales, transfers, exchanges, and upgrades of tickets.
• Provide support in the areas of ticket resolution, customer service, and walk-up sales on Match Days in the box office for Charlotte FC and Crown Legacy FC.

Ticket & Premium Services Responsibilities:

• Responsible for assisting fans with inbound inquiries by phone, email, and other communication platforms.
• Assist with current season ticket member accounts by being the liaison between the club and the fan.
• Execute initiatives outside of the office on both game days and at non-gameday events.
• Assist Premium Services team in execution of match day duties, Suite and Suite Club member events, concierge staff duties and specialized member amenity programs.
• Assist in various logistics required for stadium events, including but not limited to:
  o General Setup (ex - roster cards, suite inspections)
  o Prepare Platinum Access Lobby staff folders.
  o Suite Visits
  o Identifying any event maintenance needs.

Sales Responsibilities:

• Reaching out to group contacts to sell Theme Nights and Group Initiatives with Charlotte FC and Crown Legacy FC.
• Assisting the Groups sales team on Group Initiatives on both gamedays and events held outside of gameday for Charlotte FC and Crown Legacy FC.
• Attending all sales and service training sessions.
• Assist in Charlotte FC Sales events for Season Tickets, Group Tickets, and Service events.

Additional Responsibilities:

• Administrative duties include filing, answering phones, and providing overall support to the Ticketing Department.
• Manual labor is sometimes required (in-suite/ gift or supply delivery, event implementation, etc.)
• Assist with all aspects of Tepper Sports and Entertainment including Bank of America Stadium events, Crown Legacy FC and Carolina Panthers games as needed.

Minimum Qualifications:

• A college degree or actively pursuing a college degree.
• Must be flexible to work evenings and/or weekends and all Charlotte Football Club. and Stadium events, including events held on weekends, nights, and holidays.
• Must pass Pre-Employment Screenings.

Essential Functions:

• Strength in teamwork, professionalism, and time management.
• Must possess excellent oral, written, organizational and proofreading skills.
• Positive and mature attitude, team player, self-motivated and responsible.
• Detail Oriented. Must be able to multi-task without frustration.

Physical Requirements:

• Standing for extended periods of time
• Sitting and working at a desk on a computer
• Walking throughout the stadium, which may include stairs.
• Lift at least 30 pounds

Work Environment:

This job responsibility description is a broad overview of the position. This does not limit expected contributions to the organization. The Charlotte Football Club organization is based upon a teamwork type atmosphere.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

• Pay Type Hourly

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