Robert Half is hiring: Administrative Assistant in Harrisburg

We are offering an exciting contract to hire opportunity as an Administrative Assistant in Harrisburg, Pennsylvania. This role is situated in the construction / project management industry and involves handling customer inquiries, maintaining an accurate CRM database, and managing a ticketing system for technician requests.

Responsibilities:

• Accurately process customer requests through phone and email

• Maintain and update the CRM database with precise customer and billing data

• Manage the ticketing system for technician requests efficiently

• Schedule appointments as required

• Review contractor time cards and completed job packets for accuracy

• Route inbound calls from customers to the correct point of contact

• Monitor customer accounts and take appropriate action on past due accounts.

• Proficiency in answering inbound calls in a detail oriented manner

• Demonstrated ability in providing excellent customer service

• Experience in data entry with high accuracy levels

• Ability to manage email correspondence effectively and efficiently

• Skilled in handling both inbound and outbound calls

• Expertise in using Microsoft Excel for various administrative tasks

• Familiarity with Microsoft Outlook for email management, scheduling, and task organization

• Experience in scheduling appointments, coordinating meetings, and managing calendars.

Candidates who are interested in this role are encouraged to submit a resume for immediate consideration! This position is moving quickly - with a targeted start date before the end of the year! Start 2025 off right with an exciting new job in a growing company!