Robert Half is hiring: Administrative Assistant/ Order Entry in Chicago

We are in search of an Administrative Assistant to join our team in Chicago, Illinois. This role involves a significant amount of administrative work, including data entry and customer relationship management, primarily through online platforms. The suitable candidate will also need to familiarize themselves with our range of products. This position offers a long-term contract employment opportunity.

Responsibilities:
• Efficiently handle customer orders and enter them into the system
• Develop and maintain relationships with customers, primarily through online interactions
• Get acquainted with our product range to provide effective customer service
• Manage inbound and outbound calls as required
• Use Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word to perform various tasks
• Schedule appointments as necessary
• Provide high-quality customer service, addressing and resolving customer inquiries
• Maintain accurate customer records and monitor customer accounts for necessary actions
• Handle email correspondence professionally and effectively.

• 3 years of experience in a logistics, client-facing or account management capacity - order entry experience preferred!

• Demonstrated experience in responding to inbound calls in a detail-oriented manner

• Robust customer service skills with the capacity to address inquiries and complaints

• Proficiency in data entry with a high level of accuracy and meticulousness

• Proven ability to manage email correspondence effectively, ensuring prompt and detail-oriented communication

• Experience with both inbound and outbound calls, maintaining a friendly and service-oriented approach

• Advanced knowledge of Microsoft Excel for spreadsheet management and data organization

• Familiarity with Microsoft Outlook for email communication, calendar management, and task scheduling

• Proficiency in Microsoft PowerPoint for creating, editing, and presenting slideshows

• Solid knowledge of Microsoft Word for document creation, editing, and formatting

• Proven ability to schedule appointments efficiently, balancing the needs and availability of multiple parties