Entry Level - Telecommunicator Job at City of McHenry, IL in Mchenry

Salary: $59,777.94 Annually

Location : 3636 Municipal Drive, McHenry

Job Type: Full-Time

Job Number: 00110

Department: Police Department

Opening Date: 12/09/2024

Closing Date: 1/6/2025 8:00 AM Central

The Telecommunicator (T/C) is a civilian member of the Police Department engaged in the coordination and dispatch of emergency Police, Fire and Emergency Medical services provided by the City of McHenry received from Emergency Communications networks and devices including but not limited to E-911 telephone system, inter/intra-departmental voice radio interconnects and State/Federal criminal justice data systems. NERCOM handles on average 86,000 emergency service calls annually for 16 police and fire/rescue agencies.
Hiring Process

• Qualified applicants will be invited to a mandatory at-home online exam through our test provider, CritiCall/TestGenius.
• Candidates passing the written exam will be invited to a panel interview.
  • Interviews will take place at the end of January/beginning of February.
• Selected candidates will then be sent for psychological testing.
• Candidates receiving an offer of employment will then be sent for a physical and drug screen.

Job Duties

1. Respond to all requests for the City of McHenry, along with its dispatch center partners and customers, for police, fire and medical services for those and surrounding communities from the E-911 telephone system, local and multi-jurisdictional voice interconnects, data systems and alarm monitoring devices, to coordinate responses by emergency services personnel.
2. Responsible for dissemination, data entry and file maintenance of all calls for service; emergency, non-emergency, traffic and service-related activities.
3. Provides communications support and assistance to police officers, firefighters, EMS and public works employees within the communications area of responsibility.
4. Provide assistance to the general public; provide information and directions; handle route inquiries or problems to appropriate police staff member.
5. Provides data inquiry, retrieval and dissemination for criminal background, intelligence and daily activity summaries for personnel deployment, case investigation and administrative review.
6. Performs visual security monitoring of Department's jail facilities and secured building entrances, Squad, employee and facility immediate police public parking lot.
7. Performs limited communications duties associated with Public Works related projects; emergency weather broadcasts and personnel deployment post business hours.
8. Operates multi-faceted dedicated communications devices for services rendered by same, Computer Aided Dispatch (CAD), In-House Police Records System, voice recording systems, Telecommunications Device for the Deaf (TDD), FAX machines, copy machines, etc.
9. Perform clerical work and records maintenance and all other duties as directed by the Communications Supervisor and all higher authority.
10. Achieves and maintains LEADS (Law Enforcement Agencies Data System) certification, abides by all LEADS requirements including but not limited to "LEADS Access Security Standards" document.
11. SAFETY - responsible for his/her safety and the safety of other employees through compliance with established guidelines; report circumstances and situations that are deemed hazardous, or otherwise detrimental to the public or City employees in a timely manner.
12. Perform related duties as assigned.
13. Abide by and be responsible for all Department General Orders, Regulations, policies and procedures related to the performance of the duties of a Telecommunicator and member of the Department.
14. Appear in court if required.

Qualifications

• High school diploma or equivalent.
• Obtain/maintain LEADS /NCIC, CPR, and EMD certifications
• Pass extensive background investigation and employment physical. No felony convictions.
• Ability to work a 24/7 schedule in 12 hours shifts. Weekends and holidays are required.
• Work well under pressure, effectively manage stress, and maintain emotional balance under rapidly changing situations.
• Ability to listen, comprehend the caller, follow established protocol, and make quick decisions affecting public safety.
• Ability to multi-task - answer phones, communicate with caller , dispatch to police/fire/EMS, enter data into system all simultaneously.
• Produce written reports, logs, and records.
• General computer skills in a Windows environment; type 35 words per minute
• Read, understand and interpret maps; receive/give directions using maps.
• The ability to provide excellent customer service while professionally communicating with callers who may be angry, argumentative or disagreeable.
• Understand and comply with all department procedures, rules, and regulations.
• Bi-lingual skills a plus.

The City of McHenry is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected class.

Full time eligible employees receive a full benefit package including paid vacation, holidays, sick days, and personal days; health, dental, and vision insurance; life insurance, flexible spending or health savings accounts, IMRF or Police pension, 457 retirement plan, and EAP services

01

Please explain how your past personal and professional experience make you a quality candidate for this position.

02

Do you have experience with Solacom phone system, Central Square CAD systems or IAED Priority Dispatch EMD Protocols? Please specify.

03

Do you have any current emergency dispatch experience? If yes, please list.

04

What do you think your biggest challenge in this role will be?

05

How did you hear about this position? (Social media, website, friend, etc.)

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