Goodwin Recruiting is hiring: Director of Rooms and Guest Services Manager in Gr

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Overview: We seek an experienced and versatile Director of Rooms/ Guest Services Manager to oversee all aspects of a boutique hotel’s operations, ensuring exceptional guest experiences and efficient operations. This role involves direct supervision of housekeeping, marketing, beach staff, and other departments, requiring strategic oversight and hands-on involvement.

Salary Expectations and Benefits:

• 100,000-120,000
• Health, Dental, and Vision
• 401K
• Vacation
• Bonus

Director of Rooms/Guest Services Manager Responsibilities:

• Oversee daily hotel operations, ensuring each department operates seamlessly and meets high standards
• Develop and implement operational policies to maintain a smooth guest experience and efficient workflows
• Coordinate with department heads, including housekeeping, marketing, front desk, and beach staff, to align on goals and maintain quality
• Lead recruitment, training, and development efforts for all departments, fostering a positive and collaborative team environment
• Schedule and manage beach staff, housekeeping, front desk, and other teams to ensure adequate coverage and high service standards
• Conduct regular team meetings to keep staff informed, motivated, and aligned on hotel goals and standards
• Supervise housekeeping operations, ensuring rooms and public areas are consistently clean, well-maintained, and aesthetically pleasing
• Coordinate with maintenance teams for preventive maintenance and repairs, ensuring the hotel’s facilities and equipment are always in top condition
• Oversee budgeting, revenue generation, and cost management for all departments, working to maximize profitability
• Prepare financial reports, monitor expenditures, and manage vendor relationships to control costs

Director of Rooms/Guest Services Manager Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 5+ years of experience in hotel management, ideally in a boutique or resort setting
• Proven track record in managing multiple departments, including housekeeping, marketing, and guest services
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software, social media platforms, and budgeting/financial analysis
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 148468#post

Simón de Swaan

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Goodwin Recruiting (Forbes America's Best Recruiting Firms 2020, 2021, 2022, & 2023) is a full-service recruiting agency that was founded in hospitality.

Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do.

We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in their field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike.