Seasonal Visitor Services Assistant Job at Brooklyn Botanic Garden in New York

Position Title: Seasonal Visitor Services Assistant

Department: Visitor Services

Reports to: Visitor Services Manager & Assistant Manager

FLSA Status: Part-Time Seasonal, Non-exempt

Compensation: $16.50 per hour

Term & Schedule: January 2025 – up to 10 month term (16–30 hours/week, three to four shifts/week)

Position Description:

Brooklyn Botanic Garden (BBG) seeks to fill several part-time, seasonal positions for Visitor Services assistants. We are seeking outgoing, friendly, and professional candidates with excellent attention to detail and a true desire to welcome and assist the Garden’s visitors.

Primary Responsibilities:

• Provide welcoming and professional service to all visitors.
• Communicate BBG policies, programs, and events to members and visitors.
• Promote membership to visitors.
• Assist in handling point-of-service operations, including ticket scanning, ticket and membership sales, and handling cash and credit card transactions.
• Maintain an excellent standard of customer service.
• Perform any other departmental or related duties and special projects as directed by supervisor.

Qualifications:

• Excellent communication and customer service skills
• Must enjoy working with people; friendly, outgoing personality
• Ability to maintain focus and a positive demeanor during the Garden’s busiest and slowest visitation times
• Cashier experience strongly preferred
• Computer literacy
• Ability to work weekends, evenings, and holidays
• Willingness to work outside and stand/remain active for an entire shift a plus

Benefits:

• BBG offers certain benefits to part-time employees including:
  
  
  1. Up to 56 hours of sick leave
  2. Short-term disability/New York Paid Family Leave
• As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
• Museum Pass which provides employees the opportunity to enter many museums in New York City for free
• Free Garden admission for employee plus one guest
• Employee discount at BBG’s retail shop and food venues

How to Apply:

To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org. 

Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.