CNA Receptionist Job at Riverwood Health and Rehabilitation in Starke
Riverwood Health and Rehabilitation, Starke, FL, United States, 32091
The primary purpose of your position is to operate multi-line telephone system to answer incoming calls and to direct callers to appropriate personnel by performing the following duties.
Delegation of Authority
As Receptionist (Ward Clerk) you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Job Function
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.
Duties and Responsibilities
Administrative Functions
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Answer telephones and determine nature of call and direct caller to appropriate individual or department.
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Receive and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
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Answer questions about the organization and provide callers with the address, directions, and other information.
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Operate paging or telephone system, as required.
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For residents without phones send calls to the nursing unit so they can facilitate communication with the resident.
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Receive request from within the Facility and locate personnel through paging system.
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Greet visitors and direct to appropriate office and/or resident room.
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Provide directions and information to visitors, guests, residents, sales representatives, etc.
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Offer beverages to visitors waiting for administrative personnel, as appropriate.
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Ensure guests and visitors abide by existing rules, as directed.
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Monitor visitor access and sign-in process.
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Receive, sort, and distribute mail and maintain route publications.
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Prepare and process correspondence for the Administrator and department directors, as necessary.