Mercy Health Corporation is hiring: Receptionist, Gastroenterology Clinic in Roc
Mercy Health Corporation, Rockford, IL, United States, 61103
Overview
Receptionist, Gastroenterology Clinic, Javon Bea Hospital - Riverside
- Monday to Friday Day Shift Hours
- 80 Hours / 2 weeks
Individual who acts as the central point of communication among patients, partners, and providers; responsible for providing front line activities to include scheduling, registration, cash handling, and overall support services to patients and guests.
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:
- Employee engagement, empowerment, and growth
- Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
- An atmosphere of caring and quality that cascades throughout the organization
Responsibilities
Clerical:
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
- Retrieves messages from voicemail and forwards to appropriate personnel.
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access and issues passes when required.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Orders, receives, and maintains office supplies.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed.
Epic Scheduling and Registration
- Schedules patient appointments.
- Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
- Loads, verifies, and updates patient demographics.
- Scans, loads, and verifies insurance coverage.
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet, and sends documents to Medical Records for scanning.
- Reviews all Alerts in Epic and refers patient to a PFC when necessary.
- Collects co-payments and other self-pay obligations when required and posts in Epic when registering patient.
- Provides patient with an estimated self-pay obligation when appropriate.
- Performs cashiering functions online payment posting within Epic.
- Processes payments and deposits by adhering to the system's Cash Handling Policy.
- Completes daily closing report and balances their individual cash drawer at the end of each day.
- Performs petty cash count in and out daily and records appropriately.
- Assists patients with MyChart signup and activation.
- Replies to MyChart messages in a timely manner, closing messages when complete.
- Safeguards patient privacy and confidentiality per MHS policies.
- Preps Routes daily for upcoming appointments for frontline registration.
- Reviews daily work queues and corrects identified patient registration errors.
- Utilizes Epic waitlists based on provider preference.
- Reviews and updates no-shows and cancellations for the day.
- Preps and Pre-registers patients for upcoming appointments.
- Processes referrals and pre-certifications when required.
- May be assigned to update and maintain physician scheduling protocols.
- Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators
- Average Check In Time
- Average Registration Time
- Average Registration Time for New Patients
- Average Registration Time for Existing Patients
- Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percent Workflows Without Registration Warnings.
- Maintains an average collection of co-pays equal to or above 50 percent of all reception partners.
Education and Experience
- High School diploma or equivalent.
- Previous medical reception experience required.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system-wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to others' views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost-saving measures; contributes to profits and revenue.
Benefits
Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:
Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.