Receptionist Job at Pusch & Nguyen Law Firm, PLLC in Houston

We are seeking a receptionist to help our firm provide injured clients with the service and support they deserve. The receptionist will be responsible for creating a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking incoming calls for staff, attorney's, and team members while serving as a reliable team member for our growing list of clients.

Key Responsibilities

• Handle incoming phone calls, empathetically, from prospective clients;
• Collect appropriate information from new leads and provide concise summary both written and verbal
• Answer all incoming phone calls from medical providers, insurance adjusters, defense counsels, existing clients, etc. and route to the correct recipient within the firm
• Creates and distributes company memos through email, letters, or telephone
• Follow up with all pending leads via phone call, email, text
• Responsibilities are subject to change due to operational changes
• Keep area in and around the receptionist clean
• Stocking snacks and drinks
• Assisting with certified mail
• Scheduling & setting up conference room
• Accept office deliveries
• Point person for parking issues

Knowledge, Skills & Attributes

• Consistent and punctual attendance.
• Fluent in Spanish and English (written and verbal)
• Strong organizational and communication (verbal and written) skills
• Must be detail-oriented
• Must be able to work independently, within a team and be a self-starter
• Ability to prioritize multiple tasks
• Ability to follow verbal and written instructions
• Ability to maintain confidentiality
• Strong time management skills
• Strong follow up skills
• Strong empathetic listening skills
• Projects confidence on the phone as well as in face to face client meetings
• Enjoys providing the highest level of service to clients
• Very computer savvy and able to learn new software
• Provides support for teams when necessary
• Experience with Microsoft Office, Word, and Google sheets

Education & Experience

• High school diploma or general education degree (GED) - Preferred
• Minimum 1 year of customer service experience and customer service skills – Required