Aditi Consulting
Senior Recruiter Job at Aditi Consulting in Atlanta
Aditi Consulting, Atlanta, GA, United States, 30383
Pay Rate: $50.00 - $55.00/hr.
Summary:
The main function of an account manager is to manage the operational service and support needs for client's member banks and associations in a help desk environment.
Education/Experience
Skills
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
#AditiConsulting
Summary:
The main function of an account manager is to manage the operational service and support needs for client's member banks and associations in a help desk environment.
Education/Experience
- High School Diploma or GED required
- 7+ years financial services related experience required; credit/debit card experience preferred
- Major Job Duties and Responsibilities
- Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
- Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
- Act as an escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
- Report on help desk activities to executive level management
Skills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
- Strong ability to work independently and manage one's time (Required)
- Strong ability to accurately document and record customer/client information (Required)
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
- Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
#AditiConsulting