Manager, HR Operations Job at World Central Kitchen in Washington

The Manager, HR Operations is an important supporting role that will help design, develop, and implement effective HR Technology solutions to advance WCK’s mission, vision, values, and high-level organizational objectives as well as play a key role in leading and administering the day-to-day human resources operations.

This role requires a sincere commitment to WCK’s mission, occasional work during nights, holidays, and weekends, and the flexibility to support our work across multiple time zones. This role is intended to be a full-time hybrid exempt position, based in Washington DC, with 2-3 days on-site per week. This role reports to the VP, Total Rewards and People Operations and will work in close collaboration with the HR team, and coordinate with Safety, and others, as required.

KEY RESPONSIBILITIES

• Manage and administer BambooHR and continue to add and expand functionality, efficiencies, and uptake including with workflows, documents, and usage.
• Research, analyze, and make recommendation(s) for new and/or enhanced HR Technology functionality to meet business needs. Serve as internal Project Manager on implementations and interface with internal customers to ensure solution continuity.
• Manage system updates and adoption of new features, including configuration, testing, training, & go-live/production.
• Identify and implement process improvements, ensuring data quality and documentation of new and enhanced procedures.
• Work with HR and appropriate internal and external partners to define procedures for HR processes that involve systems (benefits, compensation, performance, onboarding, etc.); document and maintain HCM procedures, user documentation (job aids and guides), work instructions/SOPs.
• Develop and maintain workforce analytic reports, dashboards, and metrics to support HR and the organization.
• Provide analytical support to Human Resources and leaders to create, prepare, maintain, and support a variety of reports utilizing appropriate reporting tools. Create ad hoc analyses as needed.
• Maintain databases integrity, quality, and accuracy through audits, reconciliation, and correction of data.
• Collaborate with the HR/Payroll team(s) and train and/or coach internal system users.
• Ensure all HR-related systems are compliant with data protection laws.
• Analyze, maintain, and troubleshoot human resource information systems including testing and implementation of HRIS system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix.
• Provide production support, including researching and resolving system problems, unexpected results, or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
• Maintain interfaces, providing knowledge on system administration responsibilities including security access, workflow, and system configuration.
• Assist in the design, development, and modification of systems to suit both scale and organizational needs.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position.

MINIMUM REQUIREMENTS

• Alignment with the mission and values of WCK
• Minimum of 5 years of related human resources management experience
• Significant experience managing and developing HRIS, LMS, and other HR platforms. BambooHR experience is strongly preferred
• Experience supporting staff in multiple locations and time zones across the world
• Effective leadership, management, and communication skills with proven ability to provide HR guidance and support in a collaborative business partner role
• Proven ability to develop effective relationships across departments, with partners, contractors, other stakeholders, and external vendors
• Proficient at working independently in a culture that moves quickly, requires comfort with self-directed work, and ability to adapt to a constantly changing environment in a rapidly growing organization
• Talent for working calmly under pressure, with an attitude toward achieving outcomes in a fast-paced environment
• Demonstrated project management experience (defining requirements, managing timeline, etc.)
• Excellent communication skills in English, written and spoken
• Thorough and current knowledge of US Federal labor laws and HR standards
• Must be able to travel occasionally including internationally at short notice
• Must have valid passport

PREFERRED QUALIFICATIONS

• Current HR certifications (HRCI or SHRM)
• Proficiency in other languages or fluent Spanish
• Prior humanitarian management experience
• Prior volunteer experience

COMPENSATION AND BENEFITS

WCK offers competitive compensation and great benefits including:

• ZERO Premium! WCK pays 100% of the insurance premiums for the employee and their dependents: medical, dental, and vision plans within 30 days
• 403(b) retirement account with 50% match up to 8% of employee salary deferrals within 30 days
• 100% employer-sponsored group life and disability insurance within 30 days
• Responsible Paid Time Off which includes vacation, sick, and personal leave plus paid holidays
• Growth opportunities
• Employee Assistance Programs
• Annual salary reviews and other benefits as detailed in the Personnel Manual

Salary Range: $95,000 - $105,000 USD Per Year