Medical Secretary/Receptionist Job at Speare Memorial Hospital in Plymouth

Medical Secretary/Receptionist

General Summary:

Assume responsibility for all tasks required at the front desk, assisting patients and the physician as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.

Essential Job Functions*:

• Screen and process all incoming calls and schedule patient appointments.

• Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy.

• Collect all co-pays and payments due on patient's account.

• Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.

• Return phone messages for the physician including prescriptions to the pharmacy, messages to patients, insurance companies and other facilities as directed.

• Run missing charges report at end of each day, task to provider, print next day's patient schedule.

• Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.

• Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.

• Copy and forward medical record requests upon receipt of appropriate release of information.

• Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.

• Comply with hospital and departmental policies, procedures, regulations and standards as related to job.

• Demonstrate hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.

• Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.

• Meet department customer service standards and strives to enhance the level of customer service provided.

Qualifications:

• Education

Required: High School Graduate

• Work Experience

Required: Prior experience in a medical office

Preferred: 5 years experience in medical office

• Other Skills/Knowledge

Required:

• Typing and computer skills necessary

• Ability to effectively communicate verbally and in writing

• Can work independently

Preferred:

• Experience with Nextgen or other electronic medical records system.

• Medical Terminology

• Knowledge of insurance policies and guidelines, confidentiality policies and procedures.