Beaumans Garage Inc
Towing Dispatcher & Office Secretary Job at Beaumans Garage Inc in Lockport
Beaumans Garage Inc, Lockport, NY, US, 14094
Job Description
Job Description
Towing Dispatcher and Office Secretary to a busy Automotive Towing and Repair Company
Towing dispatcher also known as tow truck dispatcher will answer calls and initiate those calls to the tow truck drivers. Dispatchers must assess the situation and ensure that all information is communicated to the customer and tow truck operator. Be able to handle multiple drivers and multiple calls and dispatch accordingly. We use computer systems to accomplish these tasks.
Dispatchers will quote jobs, make sure the charges are correct on all jobs when complete, and submit the ones needed to payment processing for payments. They may also take payments from customers over the phone and process the payments as they come in the mail.
The office secretary or automotive service writer is a professional who acts as a liaison between customers and the technician. They work at the front desk and are responsible for a variety of tasks, including:
Towing dispatcher also known as tow truck dispatcher will answer calls and initiate those calls to the tow truck drivers. Dispatchers must assess the situation and ensure that all information is communicated to the customer and tow truck operator. Be able to handle multiple drivers and multiple calls and dispatch accordingly. We use computer systems to accomplish these tasks.
Dispatchers will quote jobs, make sure the charges are correct on all jobs when complete, and submit the ones needed to payment processing for payments. They may also take payments from customers over the phone and process the payments as they come in the mail.
The office secretary or automotive service writer is a professional who acts as a liaison between customers and the technician. They work at the front desk and are responsible for a variety of tasks, including:
- Customer interaction: Greeting customers, listening to their concerns, and providing timely responses
- Problem assessment: Clarifying customer descriptions of problems
- Repair order preparation: Writing repair orders that outline the customer's concerns and turning them over to technicians
- Scheduling: Scheduling appointments
- Service progress monitoring: Monitoring the progress of service
- Charge calculation: Calculating charges
- Calling customers or submitting online request to get approval for work to be performed
- Payment processing: Processing payments