Hallmark Aviation Services
Airline Customer Service Senior Supervisor in EWR Airport Job at Hallmark Aviati
Hallmark Aviation Services, Newark, NJ, United States, 07182
Job Description
Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
•Proven LEADERSHIP abilities and ORGANIZATIONAL skills
•Excellent interpersonal, coaching and counseling skills
•Understand that staff development is a leader's responsibility
•Self-driven focus on Customer and Client satisfaction
•Ability to excel under pressure of meeting extreme deadlines
•Able to communicate effectively, both verbally and in writing
•Experienced in planning a roster and monitoring work schedules
•Able to solve daily problems and make quick decisions within the operation
•5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
•Flexible and able to promote positive attitudes from subordinates
•Computer Software (Word & Excel), typing, and ticketing experience
•Able to work varied hours
SPECIFIC DUTIES INCLUDE:
•Provide hands-on supervision of the staff and delegate workload
•Provide direct customer relations support
•Ensure that account operates according to schedule and service level agreements
•Recruit, interview, and hire staff
•Oversee the long-term analysis of manpower needs, groom potential leaders
•Ensure cross training as well as provide new and refresher training for staff members
•Manage attendance records and ensure appropriate shift coverage
•Handle discipline and motivation issues
•Process promotion, demotion and termination paperwork
•Enforce safety, security, and grooming standards
•Administer performance reward programs
•Control the budget for labor costs and allocation
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficiency
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
•Proven LEADERSHIP abilities and ORGANIZATIONAL skills
•Excellent interpersonal, coaching and counseling skills
•Understand that staff development is a leader's responsibility
•Self-driven focus on Customer and Client satisfaction
•Ability to excel under pressure of meeting extreme deadlines
•Able to communicate effectively, both verbally and in writing
•Experienced in planning a roster and monitoring work schedules
•Able to solve daily problems and make quick decisions within the operation
•5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
•Flexible and able to promote positive attitudes from subordinates
•Computer Software (Word & Excel), typing, and ticketing experience
•Able to work varied hours
SPECIFIC DUTIES INCLUDE:
•Provide hands-on supervision of the staff and delegate workload
•Provide direct customer relations support
•Ensure that account operates according to schedule and service level agreements
•Recruit, interview, and hire staff
•Oversee the long-term analysis of manpower needs, groom potential leaders
•Ensure cross training as well as provide new and refresher training for staff members
•Manage attendance records and ensure appropriate shift coverage
•Handle discipline and motivation issues
•Process promotion, demotion and termination paperwork
•Enforce safety, security, and grooming standards
•Administer performance reward programs
•Control the budget for labor costs and allocation
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficiency
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire