TBC Hotels is hiring: Lobby Attendant - Aloft Raleigh in Raleigh

Description:

Located on Hillsborough Street, across adjacent to the iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for. From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. Consistently ranked in the top 5% of Aloft Hotels worldwide for it’s commitment to guest satisfaction, the 135-room hotel sits on Hillsborough Street, minutes from Downtown Raleigh, Raleigh-Durham International Airport, District Village.

Currently, the Aloft Raleigh is currently looking for a Lobby Attendant who plays an essential role by ensuring the hotel lobby remains a pristine and inviting space for all guests. The Lobby Attendant will have a friendly demeanor and exceptional customer service skills to create a warm atmosphere, helping to set the tone for an outstanding guest experience. If you have a passion for hospitality and a keen eye for detail, we invite you to be part of our mission to provide unforgettable stays for our visitors.

Requirements:

Duties/Responsibilities:

• Warmly welcome guests as they enter the hotel, providing a friendly and inviting atmosphere.
• Ensure the lobby area is clean, organized, and well-presented at all times. This includes dusting, vacuuming, and tidying up furniture and decor.
• Offer guests information about hotel amenities, services, and local attractions, helping them with inquiries and recommendations.
• Provide assistance with luggage, directions, and transportation arrangements. Address any special requests or needs guests may have.
• Observe lobby activity to ensure the safety and security of guests and staff, reporting any unusual behavior or incidents to management.
• Work closely with housekeeping and maintenance teams to report any issues or needed repairs in the lobby area.
• Gather guest feedback and relay any concerns or suggestions to management to improve services.
• Assist with the setup and breakdown of lobby events or special functions as needed.
• Monitor and replenish lobby supplies, such as brochures, magazines, and refreshments, to ensure they are readily available for guests.
• Support other hotel staff in various tasks as required to enhance the overall guest experience.
• Other duties as assigned.

Required Skills/Abilities:

• Ability to interact clearly and courteously with guests, staff, and management.
• A friendly and approachable demeanor, with a genuine desire to assist guests and meet their needs.
• Keen eye for cleanliness and organization, ensuring the lobby is always presentable.
• Capability to handle multiple tasks simultaneously while maintaining composure and efficiency.
• Ability to address guest inquiries and resolve issues quickly and effectively.
• Willingness to adjust to changing situations and guest needs, demonstrating flexibility in a fast-paced environment.
• Familiarity with hotel management systems and basic office equipment can be beneficial.
• Ability to handle the physical demands of the job, including lifting and standing for extended periods.
• Strong teamwork and communication skills to coordinate with colleagues and supervisors.
• Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
• Reliable and punctual.

Education and Experience:

• High School graduate or G.E.D. equivalent required.
• Read, write, and speak English fluently.
• Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in laundry operations or housekeeping is preferred.