Insight Global is hiring: Health Services Coordinator in El Paso

Role: Provide administrative support to Service Coordinator for member services, including non-waiver and waiver services, member contact, education, and community resource coordination.

Essential Duties:

• Answer incoming faxes, emails, and phone requests.
• Initiate member phone calls, identify issues, and refer to appropriate departments.
• Schedule and document appointments.
• Receive and document initial requests, gather data, and refer to appropriate specialists.
• Screen and evaluate calls, referring as necessary.
• Gather data for statistics and maintain logs.
• Manage intake of MNLOC and ISP requests.
• Monitor portal for assessments and reassessments.
• Communicate MNLOC review progress and decisions.
• Document decisions and update due dates in the system.
• Complete eligibility and benefit data before routing.
• Provide communication and education on case management and transition services.
• Educate members on managed care, benefits, and community resources.

Knowledge and Skills:

• General business and computer knowledge.
• Medical terminology training.
• Excellent written and verbal communication skills.
• Customer service skills and phone etiquette.
• Ability to handle high volume of calls and multitask.
• Experience in electronic charting.

Required Qualifications:

• High School Diploma or GED.
• 2+ years of experience with MS Word, Excel, and Outlook.
• Experience in long-term care, home health, hospice, public health, or assisted living.
• Bilingual in Spanish and English.

Preferred Qualifications:

• Experience as case management support staff or customer service representative in a medical office or health plan.
• Associate’s Degree.
• Experience in managed care environment.
• Experience with Texas STAR+PLUS program or similar programs.
• Knowledge of Medicare/Medicaid dual population.