Shared Services Operations Specialist Job at Kelly Services Inc in Springfield

Description:

PRIMARY OBJECTIVES

• Follows standard procedural guidelines for performing tasks.
• Responsible for performing: logging checks, processing checks, processing documents, working CLEAR queues, and placing out bound calls to insurance carriers as well as receiving inbound calls from insurance carriers.

• Provides assistance and back up as needed to meet client requirements and SLA’s.
• Handles other duties/projects based on business needs.

MAJOR AREAS OF ACCOUNTABILITY

• Works under immediate supervision.
• Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
• Initially works in a multiple client /functional environment
• Researches items received via faxes, reports, tasks, correspondence, and refund/return checks.
• Makes appropriate telephone calls to resolve issue.
• Follows client’s standard policies and procedures.
• At the direction of management such assignments may be made with short notice and last for an indefinite period of time.

• Works efficiently in client and company proprietary applications.
• Demonstrates solid technical knowledge and quality performance.
• Meets behavioral expectations: attendance, teamwork, and organizational contributions.