Online Services Intern Job at ACCES Employment in Toronto

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 56,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience.  We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

Under the supervision of the Manager, Online Services, the Online Services (OS) Intern will support the OS team execute several organization-wide initiatives. This is a great learning opportunity for someone interested in AI and other technology-based projects, staff training, e-learning, and immigrant/employment services. ACCES is a thriving and innovative non-profit organization. The successful candidate will have the opportunity to work closely with and be mentored by the members of the OS team to pursue their learning goals.

360 Hours Total Assignment or as the co-op program requires
24 Hours a Week/ 3 or 4 Days Per Week, Totaling 24 Hours a Week, Up to 360 Hours Overall
Co-op Term: January 2025 to April 2025 (Exact dates will be according to the student’s College/university parameters)
Please note that this is an unpaid student internship/co-op opportunity

Responsibilities and Opportunities:
Review the accuracy of our chatbot’s responses to user inquiries.
• Conduct testing of the chatbot following changes.
• Help prepare reports that show client use of various platforms.
• Participate in reviews of new e-learning modules and other content products.
• Write and/or revise instructional guides for staff.
• Co-deliver training to ACCES staff on platforms/tools.
• Conduct research on digital tools or job-search-related topics.
• Willing to take initiative to identify and recommend opportunities to enhance digital platforms and services and take on new responsibilities.
• Manage and issue staff accounts for certain online platforms
• Assist in testing new processes set up in Salesforce staging and provide the testing results

Qualifications and Experience:

• In progress of completing a Post-Secondary Education in Information Technology, Learning, and Development, or a related field (With need to fulfill required hours for internship)
• Proficient with Outlook, Word, Excel, and PowerPoint; has an aptitude to learn new software skills.
• High level of professionalism and ability to identify, manage and safeguard confidential information.
• Excellent communications skills, both written and verbal.
• Detail-oriented with excellent time management skills.
• Able to work independently.
• Able to work effectively in a team environment where priorities can change frequently.
   

Please Note:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Candidates who are contacted may be requested to complete a screening. This position will be posted until it is filled. We will be reviewing resumes as they are submitted.
 

ACCES Employment is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons and, persons with disabilities.

Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

 

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