Patient Services Job at Thomas Management LLC in Phoenix

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What’s in it for you

Benefits:

Full-time roles include:

• Comprehensive medical, dental, and vision benefits with several plan options to choose from!
• Generous Paid Time Off and Leave Programs.
• Employee referral program
• Access to wellness initiatives, financial planning, mental health assistance, and more.

Wage range: $18 an hour

Availability: 10:00am to 6:00pm & a few mornings from 6:00am to 2:00pm

Location: 570 W. Brown Road Mesa, AZ 85201

Your Impact

Patient Service Team Member is directly responsible for the patient dining experience by taking a patient’s order at their bedside, guiding the patient in selecting their meal from a restaurant-style menu, and personalizing the delivery of meals to guests throughout the hospital. The primary focus is to form relationships with patients and care providers in order to maintain high levels of guest satisfaction. A professional image both in appearance and attitude in every guest interaction is the standard. The Patient Services Team Member has solid knowledge of all diets and exhibits a strong sense of urgency to ensure the timely, expedient, and accurate delivery of meals to our patients.

Key Responsibilities:

• Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
• Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
• Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
• Inventories and restocks goods and supplies to proper levels.
• Ensures prompt response to a request for service and follows up if delays or other problems are identified.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
• Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
• Other duties and tasks as assigned by the manager.

Qualifications:

• High school diploma or equivalent.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to lift and carry heavy objects and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• ServSafe or State Food Handlers card required.
• Experience in foodservice, as a dietary clerk, or in a related field preferred.
• Demonstrates strong interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.