The Condado Plaza Hotel

Mgr-Events Services Job at The Condado Plaza Hotel in 00907

The Condado Plaza Hotel, 00907, PR, US, 00907

Provides direction and supervision to affected departments and team members during execution of meeting and/or event.
Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
Analyzes customers’ service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers’ concerns while maintaining profitability.
Using computer systems (Word, Excel and Sales/M&C department systems) prepares reports, correspondence and analysis relative to group activity. Copies and distributes same.
Participates in internal and external meetings as determined by the Director of Meetings & Conventions i.e., forecast, menu, review, department, citywide pre-cons, operational department, pre shifts, etc.
Participates in internal and external training and industry events, i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute, etc.
Participates in development and measurement of personal and team goals and action plans.
Oversees and assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
Assists customers with the set-up of their event, as needed.
Any other tasks as assigned by the General Manager or Banquet and Event Director.