Casino Host - Philadelphia Job at Maryland Live! Casino & Hotel in Philadelphia

Why We Need Your Talents

The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Where You'll Make an Impact

* Interact and build relationships with guests, concentrating in the higher denomination zones.

* Explain the benefits of the Player's Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.

* Respond to guest's special complimentary requests and adjust based on sound, profitable decisions using the company's complimentary policies.

* Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests' complimentary use and standing based on company policies.

* Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies' policies. Along with keeping an overall consistent complimentary issuance with the company's guidelines.

* Handle and respond to guest complaints to ensure a positive outcome.

* Assist with the planning and execution of assigned parties, promotions, special events and tournaments.

* Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.

* Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.

* Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.

Skills You'll Need to Succeed

* Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.

* Two (2) years of experience in direct interaction with customers.

* Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.

* Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.

* Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.

* Knowledge of gaming regulations.

* Ability to recognize problem gaming signs and deal with them appropriately.

* Broad variety of tasks and deadlines requires a flexible and irregular work schedule.

A Few Must Haves

* Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.

* Two years of experience in direct interaction with customers.

* Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

* 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

* You will work in an environment where smoking is allowed.

Physical Requirements

* Ability to stand 50%.

* Ability to walk 50%.

Life at Live!

* 24/7 high energy casino

* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

* You will work in an environment where smoking is allowed