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Live! Casino and Hotel Philadelphia

Live! Casino and Hotel Philadelphia is hiring: Night Auditor- Live! Hotel - Phil

Live! Casino and Hotel Philadelphia, Philadelphia, PA, United States, 19117


Overview:

Why We Need Your Talents

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area.

Responsibilities:

How you will make an impact

  • Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, dcor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities
  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
  • Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Checks to see that all charges are assigned to the appropriate departments.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
  • Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard duties


Qualifications:

What you'll need to succeed

  • Able to read and interpret instructions and direction for guests
  • Able to communicate without impediment with guests and staff in all areas relating to guest service
  • Ability to input and access data in computer
  • Ability to understand guest inquiries and provide responses
  • Ability to promote positive relations with individuals who approach the Front Desk and by telephone
  • Ability to focus on guests' needs, remaining calm and courteous
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time
  • Ability to focus attention on details
  • Ability to maintain confidentiality of all guests and hotel information
  • Ability to remain stationary at assigned post for extended periods of time
  • Ability to work cohesively with other departments and co-workers as part of a team

Educational Requirements

  • A high school diploma or GED equivalent. Retail customer service training would be a plus.
  • One to three years previous experience in a hotel or high end retail environment is required.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Lifting up to 20lbs
  • Pushing/Pull up to 20lbs
  • Carry up to 20lbs
  • Some Bending / kneeling
  • Frequent Walking
  • Frequent Standing
  • Some Sitting
  • Climbing steps

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available.
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more!

Life at Live!

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.