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Jefferson

Seamless Access Supervisor - Philadelphia Area Job at Jefferson in Philadelphia

Jefferson, Philadelphia, PA, US


Job Description

Job Description

The Supervisor of Patient Access oversees the daily registration functions within Patient Access’s scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved.


In addition, the Supervisor will do the following:
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Maintains staffing schedules including timely responses to requests for time off.
Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department.
• Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
• Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.
• Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility.
• Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
• Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff’s time and attendance for compliance.
• Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Achieves individual and team performance metrics. Completes staff quality assurance reviews.
• Completes staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager.

QUALIFICATIONS:
Education:
Associate’s degree in healthcare or business administration required or in lieu of degree a
minimum of 5 years of work experience in a physician office or hospital setting. Bachelor’s
Degree and HFMA Certifications preferred.


Experience:
Minimum of 2 years of patient registration experience required.
Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR
applications i.e. EPIC, Cerner.
Excellent written and oral communication skills.
Requires the use of problem solving and decision making skills in a variety of complex
situation.
Excellent leadership and interpersonal skills.
Strong quality assurance and critical thinking skills are necessary for this role.

Company Description
Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

OUR MISSION: We improve lives.
OUR VISION: Reimagining health, education and discovery to create unparalleled value
OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Company Description

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.\r\n\r\nThrough the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.\r\n\r\nJefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.\r\n\r\nJefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.\r\n\r\nOUR MISSION: We improve lives.\r\nOUR VISION: Reimagining health, education and discovery to create unparalleled value\r\nOUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing\r\nAs an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.