HALL Arts Hotel is hiring: Assistant Front Office Manager in Dallas

Description:

Job Summary
The Assistant Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our hotel. This position requires a dynamic individual with strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry. The Assistant Front Office Manager will assist in overseeing front desk operations, managing staff, and ensuring that guests receive the highest level of service.

Duties

• Supervise daily front office operations, including check-in/check-out procedures and guest services.
• Train, mentor, and manage front desk staff to ensure exceptional customer service and adherence to hotel policies.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Maintain accurate records of room availability, reservations, and billing information.
• Collaborate with other departments to enhance guest experiences and facilitate smooth operations.
• Monitor phone systems to ensure efficient communication within the hotel.
• Assist in developing and implementing front office procedures to improve efficiency.
• Ensure compliance with health and safety regulations within the front office area.

Requirements:

Qualifications

• Proven experience in hotel management or a similar role within the hospitality industry is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
• Familiarity with front desk operations and hotel management software is advantageous.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills with attention to detail in managing tasks effectively.
• Previous experience in a resort setting is desirable but not mandatory.