Director of Restaurant Operations Job at Sage Hospitality Group in New Orleans

Sage Hospitality Group Director of Restaurant Operations New Orleans, Louisiana

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

This is a Marriott-branded upscale lifestyle property located in the heart of New Orleans. With a vibrant atmosphere and an exciting future ahead, the property is undergoing a transformation that will elevate its offerings to new heights. As the Director of Restaurant Operations, you will be at the helm of driving the property's success, ensuring its competitive edge, and optimizing its revenue strategy. Join us to help shape its future and deliver a world-class guest experience!

Job Overview

Plan and manage the Human Resources and operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. The major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s). Participate in total hotel management as a member of the Hotel Executive Committee.

Responsibilities

1. Manage the human resources within the division.
2. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
3. Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
4. Implement and manage all company programs to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
5. Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
6. Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
7. Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Qualifications

Education/Formal Training

A four-year college degree or interaction education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.

Ability to study, analyze and interpret complex activities.

Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.

Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.

Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).

Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.

Must be literate for written guest communication, administrative and Human Resource responsibilities.

Requires excellent reading and writing abilities 100% of the work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limited physical requirements in order to assist various outlets during peak business demands (i.e., banquet room turns, restaurant bussing, etc.).

Bending/kneeling as directed above.

Physical ability to supervise on-floor activities required 60% of work day.

Climbing Stairs -up to 20 steps 20% of work day.

No driving required.

Chemicals/Agents – Limited access in the course of supervising the sanitation of the operation.

Inside 90% of the work day. Due to responsibility of total operation, specifically sanitation standards, position requires 10% of work day inspecting various walk-in coolers, temperatures ranging as low as 30 degrees.

Benefits

1. Eligible to participate in Sage bonus plan.
2. Unlimited paid time off.
3. Eligible to participate in the Company’s 401(k) program with employer matching.
4. Health savings and flexible spending accounts.
5. Basic Life and AD&D insurance.
6. Company-paid short-term disability.
7. Paid FMLA leave for up to a period of 12 weeks.
8. Employee Assistance Program.
9. Great discounts on Hotels, Restaurants, and much more.
10. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.