Robert Half is hiring: Customer Service Representative in Little Rock

We are looking for a Customer Service Representative to join our team in the service industry, based in Little Rock, Arkansas. As a Customer Service Representative, your primary responsibility will be to manage customer inquiries, maintain accurate records of customer interactions, and process customer applications. This opportunity offers a contract with potential for permanent employment.

Responsibilities:

• Handle a large volume of inbound calls, ensuring excellent customer service at all times.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process customer credit applications promptly and accurately.
• Collaborate with technicians to schedule service times for customers.
• Provide comprehensive and precise information about services and pricing to customers.
• Carry out data entry tasks, ensuring the accuracy and integrity of customer data.
• Monitor customer accounts and take necessary action when required.• Proven experience in the service industry, preferably in a customer-focused role.
• Demonstrated skills in providing excellent customer service, with a strong ability to handle customer inquiries and complaints.
• Proficiency in answering inbound calls, with the ability to manage high call volumes efficiently.
• Strong data entry skills, with a high attention to detail and accuracy.
• Excellent communication skills, both verbal and written, to effectively address customer needs.
• Strong problem-solving skills, with a knack for understanding and resolving customer issues.
• Ability to work in a fast-paced environment and handle stressful situations with ease.
• Proficiency in using various customer relationship management (CRM) software.
• Demonstrated ability to work collaboratively in a team-oriented setting.
• Willingness to work in a flexible schedule, including weekends and holidays, as customer service is a 24/7 operation.