Robert Half is hiring: Customer Service Representative in Boise

We are offering a short term contract employment opportunity for a Customer Service Representative based in Boise, Idaho, United States. This role is in the customer service industry and involves managing customer applications, maintaining accurate customer records, and addressing customer inquiries. The successful candidate will also be responsible for monitoring customer accounts and taking necessary actions.

Responsibilities
• Accurately and efficiently process customer credit applications
• Maintain accurate records of customer credit
• Answer customer inquiries in a clear and detail oriented manner
• Regularly monitor customer accounts and take necessary actions
• Identify files requiring escalation or supervisor review and seek assistance accordingly
• Review pre-approved files for completeness and accuracy, ensuring all program requirements are met
• Maintain ongoing communication with the team to ensure files are processed according to policies and procedures
• Participate in team meetings and trainings on a regular basis
• Adhere to privacy policies when working with Personally Identifiable Information and sensitive information
• Represent the program in a detail oriented manner both internally and externally
• Work cooperatively with partner organizations and other business units.• Proficiency in answering inbound calls, handling customer queries and concerns with utmost detail orientation.
• Prior experience in a call center customer service role is highly desirable.
• Strong customer service skills with a focus on delivering high-quality assistance to clients.
• Capable of performing data entry tasks accurately and efficiently.
• Excellent email correspondence skills, ensuring prompt and detail oriented communication with customers.
• Ability to handle both inbound and outbound calls efficiently, maintaining a positive and patient demeanor.
• Proficiency in Microsoft Excel for data management and reporting purposes.
• Proficiency in Microsoft Word for creating and editing customer service related documents.
• Experience in order entry, ensuring all customer orders are processed accurately and timely.
• Ability to schedule appointments effectively, keeping track of all scheduled meetings and ensuring no overlaps occur.