TEKsystems is hiring: Customer Service Specialist in Boring

Job Title: Customer Service Specialist - Damascus, OR

Job Description

The Customer Service Specialist will manage a multi-line phone system, provide product and service information, and offer phone support to resolve customer issues with their alarm systems. The role involves troubleshooting and investigating issues to ensure customer satisfaction.

Responsibilities

• Manage high volume calls.
• Identify customers' needs to achieve satisfaction.
• Schedule customers for install and service appointments with multiple technicians.
• Walk customers through technical issues by phone (training will be provided).
• Build relationships with customers.
• Process account cancellations.
• Ensure accuracy with data entry.

Essential Skills

• Customer service
• Technical support
• Receptionist customer service
• Microsoft Office proficiency
• Alarm systems knowledge

Additional Skills & Qualifications

• 3+ years of office experience
• 3+ years of customer service experience
• Proficiency in MS Excel
• Contact resolution skills
• Experience communicating via email
• Strong organization skills

Why Work Here?

Join a small family-owned business that values its employees by treating them well. Enjoy a work environment that promotes hard work while allowing you to have fun and enjoy your time at the office.

Work Environment

The position is 100% onsite in a 4-person office that supports a large group of field technicians. The work schedule is Monday through Friday, from 8 AM to 5 PM, with a business casual dress code.

Job Type & Location

This is a Contract to Hire position based out of Damascus, Oregon.

Pay and Benefits

The pay range for this position is $23.00 - $24.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Damascus,OR.

Application Deadline

This position will be accepting applications until Jan 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.