Volt Workforce Solution
Volt Workforce Solution is hiring: Customer Service Representative in Huntersvil
Volt Workforce Solution, Huntersville, NC, US
Job Description
Job Description
Achieve more with Volt
Volt is immediately hiring for Customer Service Representative in Huntersville, NC
As a Customer Service Representative, you will be:
This is a Full-time Contract opportunity.
The ideal candidate will have:
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Achieve more with Volt
Volt is immediately hiring for Customer Service Representative in Huntersville, NC
As a Customer Service Representative, you will be:
- Responsible for upholds outstanding customer relationship standards through call quality, problem solving, ownership over any customer issue and going above & beyond to address all needs.
- Responsible for customer account order management, report preparation, and sales/supply chain support functions for assigned accounts.
- Responsible for providing support to customers seeking help with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
- Responsible for resolving customer concerns including proper escalation channels.
- Responsible for following all commitments made to customers and ensure correct and prompt processing of all requests asked for customer service.
- Responsible for proactively communicating potential service issues to customers and internal personnel
- Responsible for identifying trends or inefficiencies requiring collaboration with all internal teams to root cause issues and develop process changes to drive exceptional customer experiences.
- Responsible for operating with understanding, active listening, patience, empathy and kindness to customers and Team Members alike
- Responsible for managing the order management life cycle for any assigned Key Accounts and Channel
- Responsible for maintaining and managing backlogs, orders on hold and follow up to clear pricing/cross reference issues as quickly as possible.
- Responsible for building a trusting relationship with the inside & outside sales team, along with internal support channels.
- Responsible for maintaining first level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgements, advance shipping notifications (ASNs)
This is a Full-time Contract opportunity.
The ideal candidate will have:
- 4-year college degree or equivalent combination of education/work experience.
- Knowledge of computers like SAP SD and EDI and MS Office (Excel, Word)
- Experience in customer service and Consumer Products Industry -Preferred
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.