Healthcare Customer Service Representative Job at TEKsystems in Tempe

Join a Growing Healthcare Tech Company here in the Valley!

Job Description:

• Assit members & patients through Chat, Email & Inbound call (40 - 60 Per Day).
• Respond to general inquirings from patients regarding their account such as insurance/billing, appointment management, or prior authorizations.
• Coordinate care among our members' care partners such as pharmacies, testing laboraties, specialists, & insurance providers.
• Resolve general tech issues & problem solve a resolution for the member.
• Become comfortable in navigating our systems such as RingCentral, Slack, G-Suite, Zoom, & our Electronic Medical Record System.

Healthcare Customer Service Rep Main Details:

Start Date: 1/27/2025

Pay: $19.25/Hour. Increase to $20.00/Hour once permanent!

Schedule: Monday - Friday 6:00am - 6:00pm (8-Hour shift)

Location: Tempe, AZ. Near Rio Salado & N Priest

Benefits of this Healthcare Customer Service Role: 

• Pay Increase to $20.00/Hr
• 1.25 shift differential pay for any hours worked on the weekend or after 6:00pm, $24.00/Hour
• Endless career advancement opportunities with a growing & upcoming company
• Will work out of a brand new building in DT Tempe
• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• They pay 100% life insurance and disability insurance
• 401K Match

Pay and Benefits

The pay range for this position is $19.25 - $19.25

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Jan 3, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.