Call Center Customer Service Representative Job at SGA in Orlando

We ' re looking for a candidate with Administrative or Call Center or Customer Service experience. Prior industry experience with t ravel /hospitality experience is a plus but not required .
This is a Temporary Contract Position located in office at our Marketing Call Center (thru Jan 2025) .

Responsibilities:
As part of the Business Operations team, will be responsible for delivering quality support for our Sales and Marketing processes. Provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives.

Qualifications:
• High School Diploma/GED Equivalent
• Microsoft Office experience is required.
• Excel experience is required.
• Exceptional listener with excellent communication skills, both verbal and written.
• Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation.
• Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.

How You'll Shine:
• Provide exceptional customer service to our guests, business partners, and team .
• Identify ways in which to improve our customer service or processes .
• Collect and/or validate data when interacting with our guests to ensure they receive the best experience with us .
• Manage and protect company assets through all interactions .
• Understand and implement operational procedures that govern our business .
• Support new initiatives and help teams that are impacted by these changes .
• Maintain daily, weekly, monthly, or quarterly reporting needs .
• Successfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise .
• Validating data and reporting or answering questions from onsite business partners .