Bilingual Customer Service Representative-CWB (Chubb Work... Job at Robert Half

We are offering a permanent employment opportunity for a Bilingual Customer Service Representative-CWB in Phoenix, Arizona. The job function involves supporting our contact center by servicing customers through inbound/outbound calls and emails. This position requires a strong focus on customer service, communication, and problem-solving skills in a high-volume, fast-paced environment.

Responsibilities:
• Deliver exceptional customer experiences through inbound/outbound calls and emails.
• Build rapport with customers and respond to their needs in a compassionate and respectful manner.
• Analyze customer inquiries and make appropriate decisions to resolve problems.
• Navigate multiple systems and applications to research and analyze customer inquiries.
• Maintain performance and quality standards in accordance with our guidelines.
• Learn and understand the basic concepts of personal lines insurance principles and our products.
• Collaborate with team members and business partners to enhance the customer experience.
• Handle special requests as needed and complete additional tasks or projects as assigned.
• Work on a scheduled shift, with the possibility of overtime and weekend hours as needed.
• Maintain accurate customer credit records and process customer credit applications efficiently.• Proficiency in both spoken and written English and another language
• Proven experience in a customer service role
• Strong communication and interpersonal skills
• Proficiency in Excel and other Office applications
• Understanding of operations and research methods
• Experience with inbound and outbound calls
• Knowledge of insurance principles and practices
• Familiarity with time management tools such as 'About Time'
• Understanding of benefit functions and hiring processes
• Knowledge of revenue accounting and ability to perform ad hoc financial tasks
• Experience in claim administration, preferably in the insurance sector
• Knowledge of property-related matters
• Ability to collaborate effectively with team members
• Understanding of basic computer skills and ability to quickly learn new systems
• Willingness to work onsite
• Strong decision-making skills
• Knowledge of underwriting processes in the insurance sector
• Understanding of salary structures and ability to work with business partners
• Experience in handling disability claims
• Adherence to quality standards and ability to maintain high service levels